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FTC Issues Report on Collaboration with State Attorneys General

The FTC recently issued a report to Congress on its collaboration with state attorneys general. Titled “Working Together to Protect Consumers: A Study and Recommendations on FTC Collaboration with the State Attorneys General,” the report was issued pursuant to the FTC Collaboration Act of 2021. The Collaboration Act required the FTC to conduct a study “on facilitating and refining existing efforts with State Attorneys General to prevent, publicize, and penalize frauds and scams being perpetrated on individuals in the United States” and directed the FTC to report the results of the study to Congress together with recommendations for enhancing collaboration between the FTC and state AGs.

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How Lenders Are Increasing Agent Workload – Without Burnout: Digital Strategies and Agent Stability in Collections  

Despite rising caseloads and communication demands, agent turnover has remained steady in recent years for first-party collections shops. Data from Auriemma Roundtables suggests e-communications and workforce management changes could help explain this decoupling between workload and burnout. In this study, you’ll see how lenders used digital communications and innovative workforce strategies to enhance efficiency and navigate the evolving collections landscape.  

Download now to learn more.  

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Uown Leasing Taps Skit.ai’s Multichannel Conversational AI Solution To Scale Collection Operations

NEW YORK, N.Y. -- Skit.ai, the leading provider of Conversational AI solutions for the accounts receivables industry, announced today its partnership with Uown Leasing, a Florida-based provider of lease-to-own, flexible payment solutions for consumer products.

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insideARM Weekly Recap- Week of April 22nd, 2024

The insideARM team aims to bring you only the information ARM industry professionals need to know each week in order to stay up to date in the volatile world of debt collection. The most important news from last week involved emails and the FDCPA, the CFPB’s continued attempts to expand the scope of its supervision, and the NCLC’s influence on legislation. Continue reading for a summary of these articles and why we published them for you.

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NCLC's Influence on State Law Policy: 3 Things You Should Know

When it comes to debt collection, state legislatures have been busy lately. ARM industry professionals have noticed it, the CFPB has encouraged it (see here, here, and here), and it may feel as if the industry is under pressure from all sides with some of the recent legislation and regulations. You might be wondering where some of these ideas are coming from and why it feels like there’s an uptick. One possible explanation, is the actions, rhetoric, and push for this type of legislation from the National Consumer Law Center (NCLC). Recently, NCLC provided a debt collection State Policy Resource that offers model legislation along with data, research, and consumer friendly studies. Here are the top three things you need to know about it:

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CFPB Updates Risk-Based Nonbank Supervision Designation Process

On April 16, 2024, the Consumer Financial Protection Bureau (CFPB or Bureau) issued a procedural rule streamlining the designation proceedings for nonbank supervision based on a particular entity posing “risks to consumers.” As discussed in "Troutman's Take" below, the changes are designed to encourage nonbanks to volunteer to be supervised, while making it easier for the CFPB to impose supervisory oversight when companies do not consent.

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Landmark Strategy Group Aims to Tackle Food Insecurity with FeedMore WNY Support

WEST SENECA, N.Y. -- Landmark Strategy Group, a nationally licensed and bonded receivables management firm located in West Seneca, NY, has spent the last decade involved with dozens of Western New York (WNY) community groups, tackling issues from food insecurity to homelessness. To support its community, Landmark has spent the early part of 2024 volunteering at the FeedMore WNY Warehouse and supporting their Backpack Pack-Out Program, which assists children facing food insecurity over the weekends.

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