WIXOM, Mich. – The ARM industry continues to evolve. Increased litigation, rapidly changing regulations, ongoing competition, and shifting consumer expectations have forced receivables management organizations to implement and maintain proactive strategies that mitigate risk. And yet, the most important issue is still reaching consumers to effectively guide them to the desired response.
It is critical for your organization to engage the consumer on a journey that focuses on providing the right message using the right channel to the right person at the right time. It is required that we communicate based on the consumer’s demographics and expressed preferences while making it easy for a consumer to respond by implementing technologies such as self-service both online and Inbound IVR.
In this difficult environment, it is easy to become so focused on compliance and security that you lose sight of what is most important – cash flow. Now more than ever, efficiency and effectiveness are critical to ensure you are driving payments. You can do this by utilizing new approaches and technology to consumer communication and payments.
On March 16 at 2 p.m. EST, RevSpring is sponsoring a free webinar, “Active Consumer Engagement.” It will cover the critical components of effectively reaching consumers, including:
- The necessity of multiple touch points to drive results
- Increasing engagement through tailored communication
- Reducing cost-to-collect
- Overall risk reduction
Join us to learn how to reach customers at various points in the communication journey, while streamlining efforts and processes to maximize cash flow.
RevSpring’s core service offerings include data hygiene and analytics, secure document creation and delivery, multi-channel communications, electronic billing and archival services and online payment tools, all while ensuring compliance with regulatory guidelines. RevSpring holds multiple security certifications including PCI DSS Level 1, HIPAA/HITECH and SSAE 16 SOC 2 and maintains rigorous legislative and regulatory compliance programs. It serves a large and diverse customer base across the healthcare, receivables management, financial services, insurance, home services and other end-markets. Its family of companies includes Talksoft, Revenue Advantage, TECH LOCK and Healthcare Revenue Strategies. To learn more visit www.revspringinc.com.