Rozanne Andersen

Are Your Debt Collection Communications Getting Through and Timed Right?

Attention ARM Leaders: Debt Collection Payment Portals are Communications Under the FDCPA

Callers, Start Your Engines: Reassigned Number Database is Revving Up

Constitutional Law and Third-Party Collections: Assessing the Supreme Court’s New Ruling on Federal Debt

10 Things You Need to Know About the CARES Act and SBA Loans

Navigating the Crisis: What ARM Agencies Must Do to Stay on Course and Compliant

What the TRACED Act Means for Third-Party Collectors—and 5 Tips for Protecting Your Business

A 5-Step Dive into HIPAA Compliance for Email and Text

Electronic Patient Communications in the Wake of HIPAA: The Ban Has Lifted

How to Use Email and Text for Collections Without Getting Burned (Part 2)

How to Use Email and Text for Collections Without Getting Burned (Part 1)

Data Privacy and Security: What’s Next for Debt Collectors?

Part 2: Top 10 Elevator Conversations about the CFPB's Proposed New Rules for Debt Collection

Top 10 Elevator Conversations for the CFPB’s Proposed New Rules for Debt Collection – Part 1

“Too Good to be True” – Unfortunately, that's the Case with the FCC’s New Reassigned Number Database

5 E-Sign Myths Dispelled – Must-Know Requirements for a Paperless, Stamp-Free Collections Process

An Inconvenient Truth About Convenience Fees

Top 9 Collection Industry Predictions for 2019

Compliance Checklist for Collection Professionals – A Look Back at 2018’s Most Critical Issues

How the U.S. Supreme Court Just Might Change Your Dialing World