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practical advice • peer comparison • timely insight

About the Compliance Professionals Forum

You won’t let research slow you down. But, you wouldn’t base your judgement on limited perspective or outdated resources, either. You need to make strong decisions at the speed your business demands. That's where the Compliance Professionals Forum comes in.

What is the Compliance Professionals Forum?

It's a membership organization for anyone tasked with managing consumer debt. CPF offers practical, timely answers to your toughest compliance questions – when you need them, in the format you want them.

You’ll learn how your company compares with others in the industry, via our benchmark reports, peer calls, and regional compliance meetings. Plus constantly improve your own system with tools, checklists, call-scripts, spreadsheets, and policies/procedures.

What do members get?

  • Free, immediate access to industry intelligence on emerging compliance practices around the industry. The centerpiece is our monthly Benchmark Report, which includes details on how other firms are handing common compliance challenges and actual policy language and tools firms are using to meet these challenges now
  • Alerts to what's new, pressing, and immediately necessary to keep you in line with regulatory requirements
  • Monthly moderated conference calls with other compliance professionals where operational, legal, regulatory, and practical compliance information is shared
  • Access to other CPF members' insight and experience, effectively increasing your compliance department by over 200 additional employees

Who Belongs?

Those responsible for regulatory compliance at any level, from the Board, to the General Counsel's office, Business office, to the QA department... and of course, to the Compliance department.

Debt collection agencies
Collection law firms
Consumer lenders
Healthcare providers
Credit card companies

What Will You Gain?

Learn what others do

Wondering how others handle specific compliance issues? Our benchmark reports, peer groups, guides, and tools let you see where you stand.

Get info to share with your boss

Not sure how to convince people internally about compliance? We can support you in that.

Feel more confident

Getting your policies and procedures in order seems like an intimidating effort? We can give you a road map.

Prove your compliance

Need to demonstrate your commitment to compliance for regulators or clients? We'll make it easy.

What does it cost?

Better question... What's the value of confidence
in your compliance system?

Unlimited access for one individual is just $83/month*

$30/month for each additional person from the same organization
(*paid annually)

What members are saying

Steve Miller
VP Quality Assurance & Compliance,
Credit Bureau of Canada Collections

"The Compliance Professionals Forum provides the information we need in order to make sound decisions. I consider CPF and its documents critical in maintaining compliance in this ever changing industry."

Judd Peak

"The Peer Group has been an invaluable resource for me to trade information with other compliance officers. I especially benefit from using my group as a sounding board for changes in policy and initiatives."

David Goodwin
Chief Compliance Officer, Diversified Consultants, Inc.

"CPF is an integral piece of the Compliance Management Initiative within our company. The breadth of experience, diversity and professionalism can do nothing but improve the compliance agenda."

Debra Ciskey
Compliance Officer
Wakefield & Associates, Inc.

"The monthly CPF Peer Group calls are very helpful and insightful. Learning from the experience of others and being able to pick the brains of peers, and learning from their good and not-so-good real life experiences is invaluable."

Nicole Cummins
Windham Professionals

"Putting together experts in the field to review documents and suggest best practices, is a great way to help us all meet the expectations of this integral part of our industry."

Valerie Towery
SquareTwo Financial

"My Ops group is delighted that they can find out what peers are doing, so I’m getting a steady stream of inquiries!"

Ready to be confident?

Questions? Give us a call. 240-499-3836 or email

Get Started!

Need to convince
your supervisor?

Download this document
and pass it along to help
you make your case.

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CPF is brought to you in part through the generous support of TransUnion, a trusted global information provider with over 50 years’ experience assisting the collections industry.

TransUnion helps enable collection agencies, BPOs, collection law firms, and debt buyers and sellers to make smarter decisions by offering solutions to maintain compliance, maximize revenue, and create healthier bottom lines.

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Compliance Professionals Forum is brought to you by someone you already know and trust

The team you've trusted for over fifteen years to bring you the news now supports your need to demonstrate to clients, potential clients, and regulators that your operation is "best-in-class."

Backed by the iA Institute

A proven innovator in the ARM industry

insideARM is published by The iA Institute, a media company that specializes in providing context, insight, and practical information to the complex debt industry. With its long history as an innovator, the company has grown from its inception as publisher of a daily newsletter to one that influences the industry at the highest level.

Our initiatives bring a range of stakeholders to the table in a candid environment to inform, to build a culture of compliance, to address industry challenges, and to make profitable connections.