16
Feb

How the Pandemic Changed Consumer Behavior and How Those Changes Will Impact Your Operations Session 1: Setting the Table

There have been a number of disruptions to the credit and collections landscape as a result of the pandemic, including record high consumer credit scores and record low charge offs.

How can we use what we learned in 2020 and 2021 to prepare for a better 2022 and beyond? What steps do you need to take to maximize collections and minimize friction in your business? 

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Feb. 16, 2022, 2 p.m. Feb. 16, 2022, 3 p.m.
From
16 February 2022 at 02:00 p.m. ET
To
16 February 2022 at 03:00 p.m. ET
Duration
60 minutes

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In part one of this three part webinar series, join host Erin Kerr and panelists Aleks Whitchurch (CEO, Quanta Credit Services), John Sanders (CEO, Bridgeforce), and Tim Stapleford (Co-founder/President, Spring Oaks Capital) as they discuss:

  • What to expect from the changing credit landscape as we emerge from the pandemic,
  • The extremely active regulatory environment from 2021 and what to expect in 2022,
  • How consumer behaviors have changed in the last two years, and how your strategies need to change, too

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