Learn how to integrate consent capture into existing workflows and increase the use of non-voice channels.

The rise of multichannel contact center presents an exciting opportunity to expand consumer outreach programs. However, today’s complex and uncertain regulatory environment presents significant obstacles in capitalizing the multichannel platform. This is especially true in the ARM industry where regulatory scrutiny is especially high. At the core of this challenge is the issue of consent.

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July 13, 2017, 2 p.m. July 13, 2017, 3 p.m.
From
13 July 2017 at 02:00 p.m. ET
To
13 July 2017 at 03:00 p.m. ET
Duration
60 minutes

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Join legal, technology, and operational industry leaders as they discuss a practical and cost-effective approach to collecting, managing, and leveraging real-time consent to drive multichannel ROI. Don’t get left behind. Join this webinar and learn how to increase collection rates and lower costs with multichannel.

This event will shed light on an actionable approach to establishing compliance-focused multichannel strategies to drive collection efforts. Topics covered include:

  • An operation-focused understanding of today’s multichannel compliance environment
  • How to empower agents to gather and manage consent 
  • Leveraging consent to expand beyond non-voice channels
  • Driving multichannel ROI with cross-channel analytics

Panelists:

  • Mark Mallah, General Counsel, LiveVox, LiveVox, Inc.
  • Boris Grinshpun, Director, Product Management, LiveVox, Inc.
  • Dusty Whitesell, Chief Evangelist, LiveVox, Inc.