FTC Issues Rule on Prerecorded Calls for Marketers; ARM Not Impacted
The FTC adds additional restrictions to telemarketers' use of prerecorded messages on auto-dialed calls, but the debt collection and banking industries are exempt.
News Headlines
- FTC Issues Rule on Prerecorded Calls for Marketers; ARM Not Impacted 8/20/08
- BPO Provider TeleTech Reports Strong Second Quarter 8/5/08
- Debt Collectors in India Using Softer Touch 7/29/08
- West Posts Loss for ARM Unit on $19.8 million Impairment Charge 7/24/08
- The Future of Collections is Multi-channel Contact: Web Panel 7/23/08
- Fast Growing Collection Agency Opens New Call Center in Georgia 7/17/08
- Collection Agency Adding 200 Jobs at Alabama Call Center 7/14/08
- Is it Recession Yet? … Umm, You’re Kidding, Right? 7/3/08
- TeleTech Will Restate Certain Financials Back to 2005 7/2/08
- Universal to Pay SoundBite $4.6 Million in Suit Settlement 6/26/08
- Make Call Center Agent Satisfaction a Priority: Consultant 6/20/08
- Downturn, Consumer Mobility Builds Business for LiveVox 6/18/08
- HSBC Closing Credit Card Servicing Call Center, 240 Jobs Lost 6/16/08
- Volume Forecasting Critical to Call Center Success 6/13/08
- Call Center Firms Add 15,503 Jobs in May 6/5/08
- Disaster Planning Could Bring Greater Telecommuting for Issuers 5/30/08
- NCO to Get $2 million in State Money for Missouri Call Center 5/28/08
- SoundBite Launches Integrated Communications Platform 5/20/08
- 600 Call Center Jobs Coming to Indiana 5/16/08
- TeleTech Announces Strong Q1 But Does Not Report Full Results 5/14/08
- Credit Control Leverages LiveVox’s VoIP to Grow 5/14/08
- NCO Group to Expand in Missouri on Best Buy Contract 5/13/08
- Collection Agencies, Debt Buyers are PCI Security Hot Spots 5/13/08
- Tighter Credit for Furniture Industry: Report 5/13/08
- SoundBite Reduces Loss as Revenues Rise 5/9/08
- Trimmer TouchStar Ready for Growth: CEO Bederman 5/8/08
- Indian ARM-BPO Firm to Create 800 Jobs in Ireland 5/5/08
- CBS News Finds Collections is a Growing Field 5/1/08
- Convergys Profits Drop 17 Percent 4/30/08
- Executive Change: NCB Management Services Names Marcelo Aita as CEO 4/28/08
- A Pro’s Ideas for Best IVR Opening Prompt 4/25/08
- Collection Agency Sued by Labor Department Over Overtime Pay 4/11/08
- The Best Contact Centers have Top Training, Technology, and Analysis 4/11/08
- NCO Group Planning Huge Growth in Philippines 4/4/08
- Collector Oxford Management to Move HQ to Florida 3/27/08
- News Flash: Reporters Could Learn from Collectors 3/25/08
- Buffalo Collection Agency Adding Collectors in Expansion 3/24/08
- Gartner: Outsourcing Contract Tips Offered at Risk Conference 3/5/08
- ICT Profits Drop in 2007, Predicts Greater Revenues from Collections 3/4/08
- TeleTech’s Overseas Operations Generate Revenue Growth 2/29/08
- StarTek Grows Revenue During Transitional Year 2/29/08
- Canadian Call Center Revenues Grew 28% through 2006 2/28/08
- Predictive Dialer Firm Looks to Expand its Offerings 2/20/08
- APAC Turns Around, CompuCredit Turns Down in Quarterlies 2/19/08
- U.S., Philippines Lead in Contact Center Voice Work 2/15/08
- Admerex Launches Re-brand to Xpert Solutions 2/13/08
- Hospital Vendor Winnows Out Bad Debt with Calling Technology 2/12/08
- Collection Agency Named to Training Top 125 List 2/11/08
- Collection Agency Adding 220 Jobs in Indianapolis and New Office 2/7/08
- Embattled Alliance Data to Layoff 480 in Texas 2/7/08
Analysis Headlines
Research Headlines
- Kaulkin Report 7 Excerpt - Investments in Technology Required for Improved Efficiency
- Kaulkin Report 6th Edition - Offshoring
Press Releases
- Ontario Systems Releases Cell Phone Compliance Tool 8/25/08
- TouchStar Ranked 40th in US Telecommunications Industry by Inc. Magazine 8/22/08
- Executive Change: Aspect Software Names Andy Bezaitis SVP of Corp Development 8/19/08
- New Cell Phone ID Service by Datalure Helps Address Regulatory and Legal Risks 8/18/08
- Global Connect's Toronto Data Center to Serve Voice Messaging Customers in Canadian Market 8/15/08
- Executive Change: Aspect Software Names Kevin Schwartz EVP of Global Professional Services 8/14/08
- Fast-Growing Collector Invests in CT Center for Site-Premised Dialer Benefits 8/14/08
- PeopleSupport to Merge with Essar Services, a Wholly Owned Subsidiary of Aegis BPO 8/13/08
- Garlands' Call Center Staff Embrace Green Initiatives 8/11/08
- LiveVox Announces Use of Hosted VoIP Dialer Increased 350% in Second Quarter 8/6/08
- Zenta Establishes Operations In Manila, Philippines 8/6/08
- Aspect Software Receives Frost & Sullivan North American Product Line Strategy Award 8/5/08
- PLS Financial Chooses IAT to Boost Agent Effectiveness and Success Rates 8/4/08
- PerformanceEdge Receives 2008 EMEA Contact Center Workforce Management Award 8/1/08
- RMS Breaks 3,000 Employee Threshold with BPO Expansion 7/30/08
- Collection Training Institute Opens Third Party Collection Training School in India 7/30/08
- PerformanceEdge from Aspect Software Offers Enhanced eLearning Capabilities 7/30/08
- Diamond Resorts International Selects Unified Contact Center Platform from Noble Systems 7/29/08
- Ontario Systems Integrates IP-Based Telephony Platform 7/29/08
- TouchStar Recognized as One of the Fastest Growing Colorado Companies 7/28/08
- TouchStar Addresses Marketplace Concerns Head On 7/25/08
- TeleTech Expands Relationship With Leading Business Services Provider 7/25/08
- Castel Launches New Call Performance and Profitability Software 7/24/08
- Executive Change: TeleTech Names Carol Kline to CIO Post 7/23/08
- Admerex Expands Infrastructure and Business in The Philippines 7/22/08
- The Affiliated Group Selects Noble Systems to Manage Debt Recovery Programs 7/22/08
- Dial Connection to Offer Payment Vision in Call Center Software 7/22/08
- SoundBite Communications Introduces the Intelligent Communications Platform for Collections 7/17/08
- IAT Provides Customers with New Tool to Motivate Collection Agents 7/16/08
- Interactive Data Launches Cell Phone Suppression Solution for Autodialers 7/16/08
- LiveVox Awarded Patent for Carrier-Grade Hosted VoIP Dialer Solution 7/16/08
- NCO Customer Management Receives 9th Annual Call Center Excellence Award 7/15/08
- Executive Change: FAMS Names Tricia McFarland Director of Operations, St. Louis 7/14/08
- School Board Candidate Receives Unexpected “Donation” From IAT 7/11/08
- TouchStar Announces Global Growth in Its Partner Program 7/11/08
- Cabot Financial Gains Global Recognition in Contact Center Awards 7/11/08
- CMS Group Expands Call Center in Durban, South Africa 7/10/08
- Executive Change: Digital Dialogue Adds Tracy Blakely to Management Team 7/10/08
- Debt Buyer LINK Financial Opens New Operational Site in Dublin 7/9/08
- Enhancements to Hosted Broadcast Messaging Announced by IAT 7/9/08
- Aspect Software Acquires BlueNote Networks 7/9/08
- TeleTech Encourages Companies to Save Fuel With Its @Home Solution 7/7/08
- LiveVox Opens New Office in Atlanta 7/2/08
- Thailand’s Largest Wireless Operator Signs BPO Consulting Contract with Convergys 7/1/08
- StarTek Strikes Gold at Contact Center World Awards 6/30/08
- Genpact Named Best BPO Provider by 2008 Black Book of Outsourcing 6/26/08
- TouchStar Changes the Collections Industry by Providing Free Leads for Its Clients 6/23/08
- TeleTech Expands Agreement With Leading Financial Services Provider 6/19/08
- Aspect Software Solution Gets High Marks for Hosted Contact Center Offering 6/19/08
- Award-Winning RecoverCorp to Open New Call Center in Pickering, Ontario 6/17/08
