Phillips & Cohen Associates today announced its recently opened Australian operation has become a supporter of GriefLine, Australia’s only national helpline providing anonymous telephone and online support and counseling specifically for people affected by loss and grief.

Phillips & Cohen Associates is an international company specialising in probate collections, handling sensitive cases and assisting vulnerable consumers.

Phillips & Cohen Associates (Australia) Pty Ltd MD Don Coulthard stated, “In our work we are especially cognisant of the sensitive situations and unique needs of our customers. Our specialised approach enables us to assist them to settle the affairs of the estate, while also recognising the need to impart compassion and support. We have partnered with GriefLine to provide specialist training to our staff to equip them to be able to provide an enhanced customer experience at every interaction.”

In commenting on the association GriefLine Community and Family Services Inc. CEO Catherine Cini said, “Our mission at GriefLine is to offer support and assistance to those in need and we are delighted to partner with an organisation that shares the same objective. We will work with Don and the Phillips & Cohen Associates team to provide them specialist training to ensure our shared goal is met.”

Phillips & Cohen Associates Co-Chairman/CEO Adam Cohen commented, “Phillips & Cohen Associates’ foundation stands on a global strategy of compassionate recovery. We recognise that all stages of debt and debt recovery represent an opportunity to create an enhanced experienced for the customer or their representative, especially in the sensitive areas we serve in.”

“Partnerships such as GriefLine are an integral component to our program. We have established such partnerships across all sites, modeled upon our founding of the Samaritans Academy in our UK operation. This relationship with GriefLine in Australia was a natural extension of our worldwide commitment to compassionately approaching the job we do.”

Phillips & Cohen Associates (Australia), Pty Ltd. is the Australian arm of Phillips & Cohen Associates Ltd, a business which built its reputation in the debt recovery industry by providing compassionate probate collections services to clients. We are an award-winning industry leader providing expert niche collection services from 7 offices across the US, Canada, the UK and Australia servicing many of the globes leading financial institutions.

GriefLine is Australia’s only dedicated loss and grief helpline service and provides counseling support services free of charge to individuals and families. Callers to our helpline receive confidential and anonymous telephone support daily from 12 noon to 3am.


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