Phillips & Cohen Associates (UK) Ltd, one of the nation’s leading specialist debt recovery businesses, has become the first UK Debt Collection Agency to be appointed as an official Investors in People Champion. The business joins a prestigious group of organisations committed to improving standards and promoting the benefits of the Investors in People framework to businesses across a range of sectors.
Phillips & Cohen Associates (UK) Ltd, which employs approaching 50 staff from its Manchester HQ, has recently been awarded both the Investors in People Gold Award and the Health & Well Being Good Practice Award. Achieving Champion status indicates that the business has committed to a range of continuous improvement measures and to promoting the power of the Investors in People framework as a stimulus for strong growth.
Commenting on the appointment to Champion status, Site Director, Nick Cherry said, “We believe our continued success is driven by pursuing the very highest standards across all areas of our business. This stretches from the critical elements of Compliance and Treating Customers Fairly, to the very fibre of how we train, engage, motivate and care for our people. The Investors in People framework embodies this concept and also has a tremendous positive impact on our P&L.”
“We are excited at the chance to work in partnership with idg, the Investors in People Centre for the North of England, to help other business across the region better understand the Investors in People framework and the benefits which it can bring.”
Adam S. Cohen, Esq., Co-Chairman/CEO of Phillips & Cohen Associates added, “Our reputation as global market leaders and innovators is built on operating to the very highest standards and code of ethics, so we fully embrace the opportunity to work with idg and share best practice with other like-minded organisations.”
Chris Jones, Head of Operations at idg, the Investors in People Centre for the North of England said, “This is a fantastic achievement for Phillips & Cohen Associates and I would like to congratulate the team on their commitment to continuous improvement leading to Champion status. As the official partner for Investors in People in the North of England, idg is committed to working with organisations to improve, develop and grow. By offering a flexible, practical and easy to use framework, Investors in People can really mean business for organisations looking to enhance performance and meet goals. By becoming a Champion, Phillips & Cohen Associates are committed to helping other organisations realise the same benefits by sharing their own experiences.”
Phillips & Cohen Associates (UK), Ltd. built its reputation in the debt recovery industry by providing specialised probate collections services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche collection services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently works with over 70 of the UK’s largest creditors across a wide range of industry sectors, including banking and finance, home shopping, utility and debt purchase.