A new series of interactive events titled “Payment & Technology Spotlight Series – Technology and Innovation for the Digital Age,” sponsored by BillingTree, was announced today. The series, including monthly webinars, conferences and speaking engagements, allows participants to learn from actual experiences by those who have successfully implemented specific payment and collection technologies or innovations, including compliance related services. Multiple collection agencies have already committed to the series’ growing list of contributors, including Diversified Consultants, Inc., MVBA Law and National Recovery Solutions.
The Payment & Technology Spotlight Series program launches on August 26th at 2:00 p.m. Eastern with a complimentary webinar titled “Interactive Voice Response- Utilizing IVR Technology to Drive Agency Growth” devoted to the impact of inbound IVR technology. Featuring success metrics and feedback from both MVBA Law and Diversified Consultants Inc., the webinar will detail ROI, key implementation challenges and overall benefits to the organizations. Joining BillingTree in person via phone for this webinar is Raf Leszczynski, Director of Operations & Dialing Systems with Diversified Consultants, Inc. who will detail how his agency is utilizing inbound IVR technology today and their plans for the future.
The second planned activity is another complimentary webinar taking place on September 25th at 2:00 p.m. Eastern that focuses on the Three Virtual Virtues: Agents, Negotiation & Settlement. This webinar will feature Jeffrey Luskin, Creditor Relations Manager of National Recovery Solutions who will discuss how virtual technology can reduce cost, ensure compliance and increase revenue for collection agencies.
Another component of the Payment Spotlight Series and the third planned event, BillingTree is sponsoring and participating in insideARM’s ARM-U event, a new education and networking seminar being held on October 14-15. ARM-U will feature educational presentations, panel discussions and networking opportunities, bringing together senior compliance, operations and training officers.
Additional events are being planned and will be added to the Payment & Technology Spotlight Series website as they are confirmed. Collection Agencies and other companies interested in contributing to a future event, or looking to suggest topics and technology BillingTree should profile can email firstname.lastname@example.org.
“The spotlight series evolved following the vast interest in BillingTree’s ARM (Accounts Receivable Management) industry study, which revealed collection agencies’ plans to use new technologies to help reduce overall operational costs, reduce compliance risks and grow their businesses,” commented Liz Caracciolo, BillingTree’s Vice President of Business Development. “Agencies seek to demonstrate their innovations to current customers as well as prospective clients; and convey how these differentiators will increase collection performance while ensuring the highest levels of compliance. Adopting new payment technologies accomplishes these objectives. This series is designed to educate agencies in more depth on leading payment technologies from the perspective of our clients that are leveraging them today.”