![John Rossman [Image by creator from ]](/media/images/JKR_photo.2e16d0ba.fill-500x500.jpg)
In the latest episode of ARM industry blog and podcast The Debt Collection Drill, Moss & Barnett attorneys John Rossman and Mike Poncin discuss solutions for collection agencies leaving phone messages including the commonly used “there will be a five second pause” workaround message, issues with alleged third party disclosures, possible messaging premised on the FDCPA skiptracing provisions and new developments regarding bona fide error and the eavesdropping/consent defenses.
Listen to the entire podcast below:
![the word regulation in a stylized dictionary [Image by creator from ]](/media/images/Credit_Report_Disputes.max-80x80.png)
![[Image by creator from ]](/media/images/Thumbnail_Background_Packet.max-80x80_af3C2hg.png)
![Report cover reads One Conversation Multiple Channels AI-powered Multichannel Outreach from Skit.ai [Image by creator from ]](/media/images/Skit.ai_Landing_Page__Whitepaper_.max-80x80.png)
![[Image by creator from ]](/media/images/paper-collections_triggers_1_1.max-80x80.png){kind=small}
![Report cover reads Bad Debt Rising New ebook Finvi [Image by creator from ]](/media/images/Finvi_Bad_Debt_Rising_WP.max-80x80.png)
![Report cover reads Seizing the Opportunity in Uncertain Times: The Third-Party Collections Industry in 2023 by TransUnion, prepared by datos insights [Image by creator from ]](/media/images/TU_Survey_Report_12-23_Cover.max-80x80.png)
![[Image by creator from ]](/media/images/Skit_Banner_.max-80x80.jpg)
![Whitepaper cover reads: Navigating Collections Licensing: How to Reduce Financial, Legal, and Regulatory Exposure w/ Cornerstone company logo [Image by creator from ]](/media/images/Navigating_Collections_Licensing_How_to_Reduce.max-80x80.png)
![Whitepaper cover text reads: A New Kind of Collections Strategy: Empowering Lenders Amid a Shifting Economic Landscape [Image by creator from ]](/media/images/January_White_Paper_Cover_7-23.max-80x80.png)
![Webinar graphic reads Help Wanted: Predictive, Collaborative and Intelligent Contact Data April 25 at 3pm et by TransUnion [Image by creator from ]](/media/images/Landing_Page_2_KAmAKW1.max-80x80.png){kind=small}
![Webinar graphic reads Multi-Channel AI: Improve Contacts & Increase Revenue Compliantly April 4 at 2pm et [Image by creator from ]](/media/images/Skit.ai_InsideARM_Landing_Page_1200x627.max-80x80.png){kind=small}
![Streamline Your Collections Process with Voice AI [Image by creator from ]](/media/images/Streamline_Your_Collections_Process_with_Voice.max-80x80.png){kind=small}
![How to Connect with Today’s Digital Consumer [Image by creator Editor from insideARM]](/media/images/finvi_webinar_thumbnail.max-80x80.png){kind=small}
![Customizable or Configurable? Webinar [Image by creator Editor from insideARM]](/media/images/Landing_Page_2.max-80x80.png){kind=small}
![How to Launch an Omnichannel Collection Strategy [Image by creator Neustar from insideARM]](/media/images/omnichannel-webinar.max-80x80.png){kind=small}
![Breaking Down the CFPB's Opinion on Convenience Fees [Image by creator Editor from insideARM]](/media/images/2022-11-convieniance-fees-webinar.max-80x80.png){kind=small}
![Overcoming Communication Barriers to Reach Your Accounts [Image by creator Editor from insideARM]](/media/images/neustar-overcoming-communications-barriers-thu.max-80x80.png){kind=small}