Phillips & Cohen Associates International, Ltd. the global arm of the industry’s leading deceased recovery specialist, today confirmed its intention to expand its unique service offering to a third continent with the selection of Melbourne as its Australian Headquarters.
The group, which has delivered market leading compassionate recovery solutions since 1997, has six other offices in the US, Canada and the UK, including its International HQ in Manchester, England.
Subsidiary business, Phillips & Cohen Associates (Australia), Pty Ltd. is planned to open during the second quarter of 2013 and will have its operating base at the highly prestigious HWT Tower, located on Melbourne’s Southbank, adjacent to the central business district and key transport links.
Current UK Site Director, Nick Cherry, will assume the role of Managing Director of Phillips & Cohen Associates International, Ltd. and will help drive the international expansion alongside continuing to manage the highly successful UK operation.
Confirming the launch plans, Cherry commented, “As a brand, Phillips & Cohen Associates has become synonymous with outstanding client service and a highly compliant & compassionate style of customer engagement. As the global debt recovery market becomes increasingly regulated and the quality of the customer interaction becomes ever more important to major creditors, there are a number of international markets where we feel our unique approach will be able to add significant value. Australia will form the vanguard of our expansion plans.”
Adam S. Cohen Esq., CEO of Phillips & Cohen Associates added, “Our initial meetings with many of Australia’s leading creditors confirmed our research, in that the deceased recoveries market is currently underserved in Australia. Our compassionate engagement style and unique processes help creditors realize significant incremental recoveries whilst at the same time offering a superior customer experience. Having confirmed our Headquarters in Melbourne, we will be announcing our Country Manager shortly and are excited at the opportunity to bring our unique brand and service to the Australian market.”
Phillips & Cohen Associates (Australia), Pty Ltd. is the Australian arm of Phillips & Cohen Associates Ltd, a business which built its reputation in the debt recovery industry by providing specialised probate collections services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche collection services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates, Ltd. operates from 6 offices across the US, Canada and UK and works for many of the globes leading financial institutions across a wide range of industry sectors, including banking and finance, home shopping, utility, healthcare and debt purchase. Web: www.phillips-cohen.co.uk or www.phillips-cohen.com