Phillips & Cohen Associates (UK) Ltd, one of the UK’s leading specialist debt recovery businesses, is celebrating a double success by being accredited with the Investors in People Health & Well Being Good Practice Award. This follows hot on the heels of the business receiving the Investors in People Gold Award earlier this month, achieving a staggering 187 of the 196 criteria.

The Health & Well Being Good Practice Award is a new initiative introduced by Investors in People to encourage businesses to support employees in coping with increased pressure and demands in the workplace.

Commenting on the awards, Site Director, Nick Cherry said, “Achieving the Investors in People Health & Well Being Good Practice Award and Investors in People Gold Award is fantastic recognition of the investment we make in our people, both in terms of helping them build a rewarding career, but most importantly in encouraging staff to maintain a good work-life balance, stayi healthy and enjoy their time here.”

“Employing effective health and wellbeing programmes gives us the flexibility we need for continued innovation and growth.  We firmly believe that the support mechanisms and positive environment we offer help produce sustained performance from our people in return.”

HR Manager, Natalie Bushell added, “Our Health & Wellbeing initiative is one of our top business priorities and will continue to be as the benefits are evident. Within six months of running informative Healthy Advice & Activity events our absence rate has reduced by 3.4%. We could not have achieved this award without the support of our people and guidance from our local NHS Health Improvement Service.”

Chris Jones, Head of Operations at idg the Investors in People Centre for the North of England said, “This is a fantastic achievement for Phillips & Cohen Associates and I would like to congratulate the team on their success. In the current climate, investment in people and their health and wellbeing can be seen as a ‘nice to do’ but Phillips & Cohen Associates has shown that embedding these focus areas into business strategy can bring about vital performance improvement in challenging times. Achieving Investors in People Gold accreditation as well as the Health & Wellbeing Good Practice Award is testament to their commitment to continuous improvement”

Phillips & Cohen Associates (UK) Ltd, which has traded in the UK for approaching 6 years and employs over 40 staff from its Manchester HQ, is best known for innovating the UK probate debt recovery market based on its successful global model.  The business has previously won a number of industry awards by becoming the founding member of Samaritans Training Academy and for developing a uniquely compassionate customer engagement model.

Phillips & Cohen Associates (UK), Ltd. built its reputation in the debt recovery industry by providing specialised probate collections services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche collection services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently works with over 70 of the UK’s largest creditors across a wide range of industry sectors, including banking and finance, home shopping, utility and debt purchase.

Investors in People offers a practical, flexible and easy to use tool for improving business performance and competitiveness through good practice in people management. An organisation that has achieved Investors in People designation has been successful in adopting and maintaining its three fundamental principles: Plan – developing strategies to improve the performance of the organisation, from business goals to leadership strategies; Do – implementing those strategies, taking action to improve the performance of the organisation; Review – evaluating and adjusting those strategies, measuring their impact on the performance of the organisation. For more information on Investors in People please visit www.investorsinpeople.co.uk.


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