Buffalo, NY – ABC-Amega, a global commercial receivable management firm headquartered in Buffalo, NY, is excited to announce that Tom Riker has been promoted from Divisional Vice President of Global Operations to Vice President of Global Operations.
In this role, Riker will focus on the strategic planning and development of processes and procedures for the organization’s 3rd Party Global Debt Collection, 1st Party Receivables Management Outsourcing, Quality Assurance and Attorney Network Management divisions.
Riker, who joined ABC-Amega in 2003, has more than 40 years experience in call center operations. He previously has served as Director of Call Center Operations for Cablevision, Director of Operations for DigiVision Satellite Services, and Customer Service and Administration for Prime Cable.
“Tom has been instrumental in the COPC Quality Program recertification, and managing some our highest priority projects,” said Paul Catalano, President and COO, ABC-Amega. “His high level of professionalism and his vast experience make him a perfect fit for this position.”
ABC-Amega, recently named Best Places to Work in Collections by insideARM.com, has been providing domestic and international commercial receivables management for over 85 years. The company’s mission is to provide commercial credit and financial professionals with outstanding and flexible solutions for improving credit, cash flow, and customer retention throughout the world.
ABC-Amega Inc. provides a wide range of services including global, third-party commercial debt collection, first-party accounts receivables outsourcing (SoftCall®), credit industry group management, and industry education resources.