Phoenix, Arizona – Empereon-Constar, a leading provider of comprehensive contact center solutions that span the entire lifecycle of a consumer account, announced today plans to open a new nearshore facility in Baja. This expansion allows Empereon-Constar to accommodate current and future client growth needs while delivering a strategic advantage to clients requesting a nearshore option.
“The opening of our Baja contact center strengthens our service offerings to current clients and also allows us to expand into new markets,” said Travis Bowley, CEO of Empereon-Constar. “Additionally, it demonstrates our ongoing commitment to providing innovative, high quality, cost competitive global solutions on behalf of our clients.”
Located just minutes from San Diego, California, the Baja facility will be under Empereon-Constar’s direct management, offering clients a seamless extension of our existing operation with all the advantages of a cost effective nearshore contact center. The center features a world-class IT infrastructure and well-educated agents who are fluently bilingual, fully bicultural, and highly skilled. Empereon–Constar plans to open the center with new business in Q4 2015.
“I am delighted to see this center established,” said Yvonne Torrijos, Chief Marketing Officer of Empereon-Marketing. “It provides a high-touch global solution with many benefits to our clients who are requesting a lower cost, nearshore solution.”
Empereon–Constar delivers comprehensive contact center solutions spanning the entire lifecycle of a consumer account, for each touchpoint of the consumer’s journey. Through two distinct, but affiliated, privately held entities, Empereon–Constar provides end-to-end customer solutions for many leading companies representing the finance, telecommunications, entertainment media, satellite, broadband, e-commerce, consumer loan, bankcard, and underbanked business sectors. Working in partnership with each client, the companies develop innovative consumer contact solutions designed to achieve client business goals, ensure brand recognition, optimize customer satisfaction, and enhance the customer experience. Results are achieved through a combination of management expertise, extensive experience in developing highly skilled teams, and advanced technologies, which allows Empereon–Constar to deliver measurable value to its clients.