New York, NY – KM² Solutions is proud to announce the expansion of two BPO contact centers located in the Caribbean and in Central America. The expansion of these facilities is directly tied to the surge of new business from both existing clients and new client starts. Furthermore, the growth signifies KM² leadership within the region and demonstrates the scalability and readiness of KM2 for its clients.
In the Caribbean, the Bridgetown, Barbados facility has seamlessly relocated from a center of modest size to one with significantly greater capacity and state-of-the-art connectivity. The expansion to the new facility will encompass 70,000 square feet, housing anywhere from 1,200 to 1,500 seats. “We have increased staffing organically by significant numbers with existing relationships, adding to existing functions and starting new functions. In addition, we have recently added over 5 new account relationships in recent months” said Tony Jennings, VP Caribbean Operations.
In Central America, KM2’s facility in San Pedro Sula, Honduras, has just acquired an additional floor within the Altia Business Park. The new location of 14,500 square feet is projected to increase capacity by about 450 new seats, and will be occupied by the third quarter of this year. This move is driven by existing client growth; however the center is reserving capacity for new clients as well. The Altia Business Park is the first Class A, self-sustainable business park in the region.
KM² Solutions has become one of the leading nearshore BPO firms, offering the highest quality service to its clients, regardless of industry or size. The recent growth is a testament to the strong performance and cost benefits that KM² provides to its partners. The investments in additional capacity will allow for continued readiness as new and existing clients expand going forward.
About KM2 Solutions
KM2 Solutions is a leading provider of nearshore business process outsourcing (BPO) services, specializing in the finance, telecom, media, and technology industries. With contact centers throughout the Caribbean and Central America (St. Lucia, Barbados, Grenada, Dominican Republic, and Honduras), KM2 provides clients with cost-effective, bilingual solutions for customer care, sales and retention, collections, customer support, and back office processing, through voice, chat, mobile, and email.
For further information, please contact: Joe Wester VP Sales at (262) 790-2656