insideARM announces its Second Annual First Party Outsourcing Summit and the launch of the website for the event. The Summit is set for October 17-19, 2016 at the Eaglewood Resort & Spa in Itasca, Illinois (just 20 minutes northwest of Chicago’s O’Hare airport). Agenda details will be published in the near future. Registration for the event will open June 1, 2016; you can “pre-register” by entering your email address at the website.

Last year’s inaugural First Party Outsourcing Summit was the talk of the ARM industry. First Party Outsourcing was a topic that had long been ignored at industry events.  The capacity crowd exceeded all expectations. The hotel block was sold out. Conference rooms were full. Still, the attendees unanimously provided positive feedback. In light of all the positive “buzz” about the event within the industry, this year the event is being held in a larger facility to accommodate the expanded crowd that is expected.

Eaglewood Resort & Spa

Eaglewood Resort & Spa

The unique First Party Outsourcing Summit program is designed for senior level executives at all types of credit grantors and call centers.  The sessions will reflect the diversity of the industries that will be represented; from financial services to telecom to healthcare to utilities to retail and all points in between.

Last year’s faculty included speakers from organizations such as Sprint, AT&T, Vanderbilt University Medical Center, Kohls Department Stores, and Direct TV. This year’s Summit will feature a similarly diverse lineup.  The sessions will cover both customer care and collections. Session topics will range from Operations to HR to Technology to Legal and Compliance.

Call for Speakers/Presentations

When developing the conference agenda, the insideARM goal is to provide a balanced program. The preferred session format is collaborative, interactive discussions rather than lectures. We are looking for fresh sessions to be led by speakers of the highest quality who represent the diversity of ARM/Call Center industry. Experience speaking at other industry events is not required.

Credit Grantors, Call Center Representatives and Call Center Service or Product Providers are invited to submit presentation proposals for the conference. insideARM encourages presentations from professionals from diverse organizations and fields.

To submit a Presentation Proposal please email Tim Bauer at or call Tim at (770) 650-9872.

In order to maximize high quality networking among attendees, there is no Exhibit Hall at this event.  Instead, the conference is underwritten by a small group of sponsors. For sponsorship information please email Aaron Steinberg at or call Aaron at (240) 499-3836

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