PHOENIX, Ariz. – Empereon-Constar, a leading provider of end-to-end customer engagement and customer management solutions, announced plans today to open a new inbound call center in Lacy Lakeview, Texas. The move brings 900 full-time customer care, customer service and tech support jobs to the Greater Waco area with an expected annual payroll impact of approximately $20 million.
“As Empereon-Constar continues to invest in the US labor force, the new Waco center of excellence will play an important part of our 2017 domestic growth strategy,” said Travis Bowley, CEO. “We are excited to announce the opening of another new flagship mega-center in Waco with over 900 seats to support our clients’ domestic growth needs in 2017.”
Located at 1205 N. Loop 340 in Lacy Lakeview (formerly the General Dynamics building), the 68,312-square-foot call center is projected to open in July. Available positions include customer service and tech support representatives, operations management, quality assurance, IT, and other staff. All positions offer competitive pay, paid training, and benefits.
“Waco was selected after beating out 15 other cities across the U.S. due to its impressive labor force, a beautiful plug and play facility, and a welcoming city leadership team,” said Toby Parrish, Senior Vice President, Inbound Operations. “As Empereon continues to invest in the US labor force, Waco will play an important part of our 2017 domestic growth strategy.”
Hiring is already in process, individuals interested in applying for these positions can visit http://tinyurl.com/empereoncareers.
Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions for New Sales Account Generation, Risk and Fraud Operations, Collections Operations and Tech Support across the entire customer account lifecycle.
Empereon-Constar’s full range of consumer and commercial services includes: lead generation, inbound / outbound sales, account origination, customer care, customer service, technical support, first party collections, recovery collections, credit bureau dispute management, fraud risk management, anti-money laundering, loan servicing and loan processing. Our world-class services and unique global strategy allows us to meet the needs of our client partners across multichannel (email, chat, phone) communication platforms, provide exceptional customer experiences, and consistently deliver world-class performance results, while maintaining the highest level of data security and compliance. Visit www.empereon-constar.com for more information.