SAN FRANCISCO, Calif. – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that LiveVox General Counsel, Mark Mallah, will join TCPA attorney from Freeman Mathis, & Gary LLP, Matthew N. Foree, to discuss consent management approaches on an upcoming webinar on June 22nd at 11am PT/2pm ET.
Cell phone consent continues to be a fluid and uncertain challenge for many contact centers. As a result, the strategies used to solve these challenges vary greatly from business to business. In this insightful session, panelists will discuss different approaches and share their thoughts on which aspects to apply and avoid. In addition, the panelists will share their predictions on what the highly anticipated decision on the appeal of the FCC ruling may entail and its impact on the industry.
Event moderator, Dusty Whitesell, says, “The broad and sweeping language regulating cell phone consent has left many contact centers without a clear path forward, especially in view of the 2015 FCC ruling. And yet amongst the uncertainty, trends have been forming from recent court rulings and within our own client base that can help provide clarity on the validity of certain approaches. We are excited to share these observations on our upcoming webinar and hopefully provide the audience with a few more practical best practices to apply to their operations.”
- EVENT: Examining Cell Phone Consent from Different Angles
- DATE/TIME: Thursday, June 22nd, 2017 at 11am PT/ 2pm ET
- LOCATION: Register here
- Mark Mallah, General Counsel, LiveVox, Inc.
- Matthew N. Foree, Freeman Mathis, & Gary LLP.
- Dusty Whitesell, Chief Evangelist, LiveVox, Inc.
About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions, managing more than 6 billion interactions a year across Outbound, Inbound, Self-Service Voice, SMS and emails. Founded in 1999, LiveVox built a pure cloud platform that improves agent productivity, drives smarter operations and mitigates compliance risks. LiveVox is recognized for high scale operations, innovative features delivered quarterly, and its dedication to stay ahead of regulatory trends. Clients trust LiveVox consultants for driving operational insights and business results. LiveVox complements its powerful platform with enhanced offerings such as business intelligence, cross-agency monitoring, campaign analytics, and open APIs for integration and partnering. For more information, visit http://www.livevox.com.