GENESEO, N.Y. - Coast Professional, Inc. (Coast) is pleased to announce the promotion of Ms. Amber Baker to Vice President of Operations. This promotion recognizes Ms. Baker’s successful eight year career at Coast, as well as her value as a leader to the organization. In her prior capacity, Ms. Baker was responsible for a group of six Directors and hundreds of consumer care managers and representatives.
As Vice President of Operations, Ms. Baker will be responsible for managing one of Coast’s major Federal contracts and will have the opportunity to hone her leadership and problem solving skills while continuing to assist in employee development. Ms. Baker is a highly motivated leader who will be managing all aspects of Coast’s Federal contract, including team performance, setting collection targets, and identifying areas for process improvement. She possesses a particular expertise in new startup operations, from initial planning through all states of implementation.
Ms. Baker has 8 years of experience in the collection industry. She began with Coast in 2009, working in the Human Resources Department as a Receptionist. Over the course of the eight years that followed, she worked as a Collection Representative, Quality Control Manager, West Coast Manager, Senior Collection Manager, Director of Operations, to her most recent role of Senior Director of Operations. Ms. Baker holds her Credit & Collection Compliance Officer (CCCO) Designation from The Association of Credit and Collection Professionals (ACA International).
Everett Stagg, CFO and Co-Chairman of the Board of Directors commented, “Since starting at Coast, Amber has demonstrated consistent growth culminating into the exceptional leader she is today; she brings tremendous value to the organization and we are excited to see her excel in her new role. She will ensure our top performance while maintaining compliance with all consumer care requirements.”
“Amber’s efforts to lead our team to compliance and operational success has been evident throughout her career with Coast. She has demonstrated consistent leadership aptitude and poise through her interactions with staff. We are pleased to share this news of her promotion to Vice President of Operations,” remarked CEO and Co-Chairman of the Board, Brian Davis.
Roxanne Baker, President, also noted, “Over the past eight years with the company, Amber has worked diligently to earn her promotion to Vice President of Operations. She displays exceptional management ability on a daily basis and has made company success a hallmark in her career. Amber’s focus has always been the advancement of her team and application of company values throughout the organization. Congratulations Amber on the well-deserved promotion.”
About Coast Professional, Inc.
Coast Professional, Inc. is an accounts receivable management company, dedicated to the respectful and ethical collection of higher education and government debt. Coast provides professional collection services to over 200 campus based colleges and universities, guaranty agencies, and government clients. Coast is a five time honoree on the Inc. 5000 list for American’s Fastest-Growing Private Companies provided by Inc. Magazine and in 2016, was recognized for the third consecutive year as one of the “Best Places to Work In Collections” by insideARM.com and Best Companies Group. Since 1976, Coast has worked closely with clients to increase recoveries by assisting consumers in resolving their financial obligations. Coast’s success is exemplified by exceptional recoveries, superior service, and dedication to the highest levels of compliance. (www.coastprofessional.com)