CARROLLTON, Texas -- The CMI Group (CMI) is pleased to announce that Tom Nusspickel has joined its executive management team as Chief Operating Officer. Mr. Nusspickel assumes responsibility for all call center operations and revenue cycle management strategies. Mr. Nusspickel commented, “I’m excited to join the team! The company’s commitment to compliant, customer-centric, revenue-generating solutions has CMI poised for growth. I look forward to working with the team to drive that expansion.”

With more than 27 years’ experience leading call center operations, Tom has held executive roles at HSBC, Real Time Resolutions, SIMM Associates, and most recently as EVP of Global Operations for Collective Solutions.  Tom was also a co-founder of Advanced Receivable Solutions (ARS), a national collection agency which merged with SIMM Associates in 2004. 

Tom comes to CMI with a wide range of Financial Services expertise including BPO, healthcare, credit card, consumer loans, auto, student loans, and mortgages.  In addition to U.S.-based operations, Tom has led operations for near and off-shore call centers.  

“I’m thrilled to add Tom to our executive team and look forward to his oversight of our continued growth and expansion of our solutions,” said Carrie Finney, president of The CMI Group.

“For three decades we have been extending the reach and efficiency of our service offerings. Tom’s addition to our team allows us to refine current strategies, create new initiatives, and continue to be a benchmark for our industry.”  

Tom Nusspickel has a bachelor of science degree from Alameda College and University.

About The CMI Group

Founded in 1985, CMI is a full-service receivable management firm providing leading-edge solutions to customers nationwide. Through its subsidiaries, A to Z Call Center Services, Credit Management, and The Affiliated Group, CMI delivers innovative first-and third-party accounts receivable management and BPO solutions resulting in enhanced operational efficiency and increased revenue for its customers. Serving a multitude of industries, CMI is headquartered in Carrollton, TX, with satellite offices in Dallas and Rochester, MN. For more information, visit