Amy Perkins

ROCKVILLE, Md. -- insideARM and The iA Institute announced today that Amy Perkins has joined its leadership team as Chief of Content & Industry Intelligence.

For the past four years Amy has been Senior Vice President, Head of Strategy and Analytics, Collections & Recovery for Citizens Financial Group.  

Prior to Citizens Amy spent eight years with Bank of America in a variety of roles including SVP Card Recovery & Outsourcing; SVP Consumer Business Support Executive; SVP Consumer Collections & Recovery, Business Enablement and Fulfillment; and SVP Consumer Banking Services, Risk Management and Quality Control.  

Amy began her career in collections with NCO Group, and was Director of Operations when she left in 2005 after six years with the company.

"Amy's deep creditor background is a perfect fit for us at this time. From day one, she is going to add significant value to the Consumer Relations Consortium, the First Party Summit, the One-to-One Appointments Forum, and the Compliance Professionals Forum. All of these iA Institute initiatives serve creditors, and her nuanced insight into their needs will be critical. I couldn't be more thrilled that Amy has agreed to join us," said Stephanie Eidelman, iA Institute President & CEO.

"Having been in this industry for many years, there's no doubt that the expertise, timely content, industry collaboration and quality of delivery set this company apart.  The iA Institute and insideARM bring unmatched value to the industry.  To have an opportunity to increase the company's reach and multiply that impact for the greater good of the industry is incredibly exciting," said Amy Perkins.


You can contact Amy here.

About The iA Institute

The iA Institute is a media company that provides context, insight, and practical information to the complex debt industry. Professionals turn to us with the day-to-day challenges not covered in training. iA initiatives bring a range of stakeholders to the table in candid and intimate environments to inform, to build a culture of compliance, to address industry challenges, and to make profitable connections. The iA Institute is the publisher of, hosts the First Party Summit and the One-to-One Appointments Forum, and manages the Consumer Relations Consortium and the Compliance Professionals Forum. More at