Ontario Systems -- longtime software provider to the accounts receivable, healthcare revenue cycle, and government markets -- announced today that Jason Harrington has been named the company’s 4th president in its 37-year history. Jason has been with the company for 22 years, and now takes on responsibility for all sales, marketing and operational activities. Co-founder Ron Fauquher, the most recent president title-holder, plans to remain an active CEO.
insideARM spoke with Jason last night. We asked about his vision for the company, and how he feels about the role. He said,
"We have grown quite a bit in recent years. Now, we are in the process of looking at how we can best accommodate that growth by restructuring in a way that serves the unique needs of each of our markets. Regulatory change and innovation come to different industries at different speeds. I’d like to see us be able to react nimbly to those realities.
As part of our strategy, I am a big believer in the cloud. And, a large portion of our customers still have premise-based software. We want to accommodate this with a hybrid approach that doesn’t require customers to make a complete change, but gives them the competitive ability to take advantage of better analytics and decision making input.
Whether or not government regulations catch up with technology, we need to help our clients be profitably compliant, taking advantage of automation wherever possible.
As for my role, I am truly humbled. I came to Ontario Systems when I was 22. I grew up as a Muncie [Indiana] kid, in the same community where these guys [Ron Fauquher and co-founder Wil Davis] were leaders. It’s important to me that the company continues to prosper. It feels like someone just handed me their baby. I see that as a big responsibility, and an honor."
Meanwhile, I asked about what a Harrington presidency might mean for customers. I learned that, while Fauquher grew up as an engineer, Jason grew up in the call center. Six months after joining the company, they asked for someone to go on the road and get to know the customers. “I was 22; I raised my hand,” Harrington said. “All these years later, if there is someone who has been in more call centers than me, I’d like to shake their hand!” He added, “The relationships I’ve built over the last two decades will help me to focus the company in a way that supports the growth of our customers, as well as the growth of Ontario Systems.”
Jason is also looking forward to his new relationship with the core team that has been running the company for years. “I’m the leader now, but until 10 minutes ago, they were my peers. I intend to take a pretty collaborative approach.”
From the company’s press release,
“Jason is trusted by our customers, his team, our communities, and the company as a whole,” says Casey Stanley, Vice President of Product Management & Marketing. “He has been a role model for our associates, and a visionary for the industries we serve. Jason’s beliefs and values have been deeply influenced by our co-founders, Wil Davis and Ron Fauquher, and we are certainly excited to see how his personal leadership will influence our culture and work.”
Ontario Systems’ operations and marketing leaders – Steve Scibetta, David Pilkington, Mike Meyer, Jay Moorman, and Casey Stanley – will report to Harrington as President, while he continues to report to Ron Fauquher as CEO.
Ontario Systems, LLC is a leading provider of revenue recovery software and solutions to the revenue cycle management (RCM), accounts receivable management (ARM) and government markets. Established in 1980 and headquartered in Muncie, Ind., Ontario Systems also has a location in Vancouver, Wash., and employees in 27 states. Ontario Systems offers a full portfolio of software, services and business process expertise, including product brands such as Artiva RM™, Artiva HCx™, Contact Savvy®, and RevQ®. Ontario Systems customers include five of the 15 largest hospital networks who actively manage over $40 billion in receivables collectively, as well as eight of the 10 largest ARM companies and more than one hundred state and municipal governments in the U.S.