ROCHESTER, N.Y. – At Continental Service Group, Inc., d/b/a ConServe, all their work demonstrates character, integrity and respect. So much so that they are the proud recipients of the Better Business Bureau’s Torch Award for Ethics and the Rochester Business Ethics Foundation ETHIE award for exemplifying ethical business practices in the community and the industry. The company culture is geared towards helping good people get out of a bad situation. In fact, improving the human condition is part of their corporate mission statement.
Not surprisingly, with this type of mindset and training, their employees receive a remarkable amount of complimentary correspondence from consumers singing their praises. To such a great degree that in 2015 they started tracking the number of compliments they received: as both a validation of the positive impact they make on people’s lives and as an incentive to continue empowering people through education, compassion and helpfulness. The “compliments counter”, proudly displayed on their website as a testimonial of their commitment to Fostering Financial Freedom®, has recently surpassed the 50K milestone!
Brandon Booker, VP of Operations at ConServe, is understandably proud of his group: The ConServe team’s commitment to helping obligors embark on the path to resolving their debts, while providing them with a world class experience, is a testament to the employee’s character.” He continues: “ConServe Debt Counselors take time to understand the obligor’s situation that caused them to reach this point, and with empathy and through education, they help the obligor navigate towards resolution of their debt. There is no greater reward for doing so than receiving a compliment that expresses an obligor’s relief from a difficult financial situation and gratitude for the help they received from our Debt Counselors along the way. I couldn’t be more proud of our team’s commitment to the essence of our mission, which is satisfying the needs of our Clients in a manner that is consistent with improving the human condition.”
ConServe is a top-performing award-winning provider of accounts receivable management services specializing in customized recovery solutions for our Clients. Anchored with ethics and compliance, and steadfast in our pursuit of excellence, we are a consumer-centric organization that operates as an extension of our Client’s valued brand. For over 30 years, we have partnered with our Clients to give them peace of mind while simultaneously helping them achieve their goals. Ethics. Technology. Performance.
Visit us online at: www.conserve-arm.com and www.conservejobs.com
About ConServe’s Compliments
At ConServe, people are their most valuable asset - They recruit, hire, develop and promote the very best. Providing positive feedback to their team is extremely important because it validates their efforts, reinforces their approach and spotlights their excellent performance.
Consumer compliments are submitted via an email address where they are shared with the originating debt counselor, their managers and ConServe’s Executive Team. Compliments are tracked daily and streamed continuously on internal monitors on the production floor located throughout the organization. A website “counter” is updated with monthly cumulative totals.