CARROLLTON, Texas – SWC Group is excited to announce Bethan Cross as the newest member of their executive management team. With over twenty-five years of globally diverse industry experience in Operational Management, Mrs. Cross has built a solid reputation for providing exceptional service by understanding and exceeding client expectations.
As our Vice President of Operations, Mrs. Cross will maximize staff potential while providing leadership in areas of operational process delivery. Prior to joining SWC Group, Mrs. Cross served as the Chief Operating Officer for the CMI Group, where she was responsible for the oversight of three operational call center locations in multiple states, as well as over 1,000 employees throughout multiple departments. She has nearly two decades of executive management experience in corporate planning, as well as the successful implementation of various new acquisitions and processes. “We are thrilled about Bethan’s decision to join the SWC Group team,” says Jeff Hurt, CEO. “Her diverse experience and successful track record for optimizing processes will be beneficial for our organization. Her commitment to excellence and integrity aligns with the standard tone of SWC Group’s company culture, and reinforces the quality that our clients have, and continue to expect.”
About SWC Group
SWC Group is one of the nation's leading providers of accounts receivable management and consumer service solutions. The company brings over 40 years of proven experience in the government, tolling, utility, telecommunications, cable, property management, and education industries. SWC Group annually manages billions of dollars in receivable accounts, proudly serving organizations of all sizes—from Fortune 500 private firms to small public agencies. More at www.swcgroup.com