SAN FRANCISCO, Calif. -- LiveVox Inc., a leading provider of cloud contact center solutions, announced that it will host a webinar alongside leading BPO, Performant Financial Corporation, to discuss how access to customer data will be the new competitive advantage in 2019.

Contact centers have to be faster and more flexible than ever before. This is especially true for contact centers operating in competitive and heavily regulated industries.  Being able to quickly implement highly customized engagement strategies can make or break a business opportunity. 

Yet, speed-to-market has long been handicapped by multi-step, multi-week, multi-integration, implementation times – averaging weeks to even months. 

At the heart of the delay is access to data. In fact, in an era of Big Data, access to data has become more, not less complex. But recent innovation is changing that. 

Cloud is helping simplify access to data and empowering contact centers, like Performant Financial Corporation, to shrink their speed-to-market by +60%. In addition, this new approach to leveraging customer data is providing businesses a practical path to evolving from primarily voice strategies to ROI-driven digital engagement.

Hear from Performant Financials’ business analyst, Edward Abreu, as he joins contact center solutions expert Boris Grinshpun, as they discuss how cloud is changing the way contact centers remain nimble and competitive in today’s ever-changing market.

About the event:

  • EVENT: How a BPO Contact Center Became +60% Faster at Launching New Business Lines
  • DATE: Thursday, December 13th at 10am PT/ 1pm ET
  • REGISTER HERE
  • SPEAKERS: 
    • Boris Grinshpun, Director of Digital Solutions, LiveVox
    • Edward Abreu, Business Analyst, Performant Financial Corporation

Next Article: Debt Control Agency (DCA) Adds Dave Callender ...

Advertisement