ROCKVILLE, Md. -- The attendees of iA Strategy & Tech voted Remitter the winner of best overall industry technology. The company won over the event's 500 attendees with their white-label, AI-powered digital communications platform.
iA Strategy & Tech, the new digital conference from insideARM, featured 14 companies showcasing new or newly enhanced collections industry tech last week. Remitter won Day 1 best new tech and overall best new tech. LiveVox's speech analytics tool won best tech for Day 2. MRS BPO won best new tech on Day 3 for Adam, their new IVR tool.
"We are thrilled by the Best New Tech award, I think it affirms that lenders and the ARM industry in general are ready to adopt the use of artificial intelligence to optimize customer engagement." said Roxanne Bartley, Remitter's EVP, of Strategic Partnerships. "Collection strategy leaders are recognizing that their consumers are also those of Amazon, Zoom, Uber etc. and the need to provide them with the personalized self service customer journeys they have come to expect from all companies they do business with is only growing. Remitter solves for that, plus added compliance benefits. It isn't just about the increased revenues, which is valuable, but also about the improved customer experience and resulting brand loyalty."
Remitter is a white-labelled digital communications platform powered by artificial intelligence that helps lenders maximize revenue by optimizing customer engagement.
The system sends personalized mobile communications (SMS or Email) to customers based on their own interactions with the platform, at the right time and on their preferred channel. With only a few clicks customers can pay in full without any extra steps like finding the bill, creating profiles or logging in using configurable payment options. Borrowers can also create a payment plan with a start date, amount and payment terms that work for them. If they would like to speak to someone about their bill, customers are able to connect to an agent or request a call back at a time that suits them. The intelligent communications platform is delivering proven results with customers seeing an increase in collections and achieving operational expense savings whilst remaining more compliant and enhancing their consumers brand experience.
About iA Strategy & Tech
iA Strategy & Tech 2020 is a new digital event from insideARM designed specifically for collections strategy executives. Last week, attendees got insight into the biggest challenges in collections strategy, including how best to implement and assess new tech, how to design effective self-service, critical levers to alleviate expense pressure, and best practices for modeling and segmentation. Plus, the event featured short, to-the-point, all-product, demos for new, cutting-edge industry solutions.
iAST content is now available on-demand. Register now and view all sessions and demos on your schedule.