Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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FDCPA Caselaw Review for March 2018

26 April 2018


Both Sides Await Conference on Cross Motions for Appeal in Third Circuit RICO Case

25 April 2018


May Renewals Calendar: Licensing, Reports

25 April 2018


It's Compliance Weekly! A Look at insideARM's Newest Newsletter

24 April 2018


Collectors Finally Winning FDCPA Cases: Is the Tide Turning or is Something Lurking?

9 April 2018


The Top Four Challenges Facing the Collections Industry (sponsored)

9 April 2018

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BREAKING: 2nd Circuit Upholds Taylor, Big Industry Win on Interest Disclosure Issue

29 March 2018


Collection Boot Camp: Skip Tracing Guide (sponsored)

22 March 2018


Collectors Need a Better Way to Confirm they are Speaking with the Right Person

15 March 2018

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Police Officer Plays with IRS Scammer; Provides Textbook Example for Consumers

13 March 2018


How to Manage Your Online Reputation in the ARM Industry (sponsored)

8 March 2018


FDCPA Caselaw Review for January 2018

8 March 2018

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CEO of insideARM Shares Opportunities and Agenda for 2018

1 March 2018


CFPB Advisory Committee Meets; Emphatic Agreement that Debt Collection Rules are Needed

1 March 2018


N.D. Illinois Makes Reasonable Ruling on Interest Disclosure Requirements

15 February 2018


Five KPIs for the Collections Department (sponsored)

12 February 2018


Collection Boot Camp: Strategy for Success with a Collection Settlement Campaign (sponsored)

8 February 2018

CFPB Complaints

Mulvaney to Move CFPB's Consumer Response; ACA Puts Complaints in Perspective

5 February 2018


Congress Holds Fintech Hearing; 77 Million in Collections Left Out of Discussion

1 February 2018


How Events of 2017 Will Shape The Consumer Financial Services Industry in 2018

30 January 2018