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49 Call Attempts in 18 Days with No Evidence of Intent to Harass FDCPA Violation

On February 27, 2017, a United States district court judge in California issued Findings of Fact and Conclusions of Law in a bench trial that found no FDCPA violation by a debt collector who had made 49 call attempts to a consumer in 18 days.  

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Expanding Your Call Center? 3 Mistakes to Avoid When Negotiating Government Incentives

Read up on three common mistakes and solutions for negotiating your incentive package. Get the story here.

Want more insight? Check out the agenda for the First Party Summit, June 5-7 in Frisco, TX, including the related session: Will “Make America Great Again" Convince Companies to Move Call Center/Customer Care Work Back to the U.S.?


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Online Lender Wins Motion to Compel Arbitration and Avoids Nationwide Consumer Class Action

In a putative nationwide consumer class action against an online marketplace lender and its bank partner, Bethune v. LendingClub Corp., et al., a federal judge in the Southern District of New York recently granted defendants' motion to compel arbitration and bar class action litigation.

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ARM-U 2017 Spring Semester: A FREE webinar series for Compliance, Operations, and Training Professionals

No commitment, no cost, just insight. But you have to sign up to get in. ARM-U starts March 21st. Click here to see the full agenda and save your spot.


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