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ED Releases New NextGen Solicitation; The Road for PCAs Remains Unclear

Yesterday the Department of Education (ED) released its re-do of the solicitation for business process services under the ambitious new NextGen student loan servicing environment. As I read this new solicitation, I’m still not sure how Private Collection Agencies (PCAs) can compete.

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Don’t let important recent TCPA cases slip past you

Make sure you’re current with recent TCPA cases. You can track them – and see at-a-glance if they went for or against the industry – at insideARM’s TCPA resource page. Find it here.


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Collection Executives Need to Enter This Tax Season with a Great Deal of Caution

Many companies in the collection business rely on consumers receiving their tax refunds on time to make payments on their debts. For some, the “income tax-filing season” generates the vast majority of their revenues for the year. Up until this past Monday, there was a major concern that the Internal Revenue Service (IRS) would delay processing tax returns due to the government shut down, delaying the start of tax season until after the shutdown ends. That does not appear to be the case. 

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The First Party Summit - A New Kind of Conference

17 June 2019 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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