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ARM Insider - The Debt Industry's Most-Trusted Daily

The True Cost of Litigation: The ARM Industry's Dilemma and One Company's Response

Many debt collectors consider litigation and settlements the cost of doing business. It’s there and it will always be there even if the debt collector is genuinely attempting to comply with the myriad statutes and regulations governing its industry. However, debt collectors have a particularly difficult time with litigation. Several reasons for this exist.

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How does a Saas platform measure up?

Find out how SaaS platforms really compare to on-premise software in this new, FREE whitepaper from DAKCS. You’ll find out how SaaS platforms match up to more traditional platforms based on 5 key factors: flexibility, cost, reliability, security and scalability.  Download it here to learn more.


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D.N.J. and E.D. Pa. at Odds: Does a Letter Tracking FDCPA Validation Language Confuse a Consumer or Not?

This has been a hot issue in the industry for a while now, and it seems that we are no closer to a resolution. Similar to prior rulings, the District of New Jersey (D.N.J.) has yet again ruled that a letter containing validation notice language that tracks section 1692g(a) of the FDCPA and includes the debt collector’s contact information does not confuse a consumer into thinking that he can dispute the debt orally. The case is Martinez v. Diversified Consultants, Inc., No. 17-cv-11923 (D.N.J. Jan. 24, 2019).

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The First Party Summit - A New Kind of Conference

17 June 2019 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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