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ARM Insider - The Debt Industry's Most-Trusted Daily

Bringing Common Sense to Collections

By the stroke of a pen in Kraus v. Professional Bureau of Collections of Maryland, Inc., a senior judge presiding over the U.S. District Court for the Eastern District of New York, I. Leo Glasser, recently brought common sense to the application of the Fair Debt Collection Practice Act... This senior federal judge has called out the misuse and abuse of the Statute and denied relief to a debtor whose only apparent reason for bringing a FDCPA claim was to avoid payment of a just debt.

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Find out how you stack up against the industry’s best-run call centers

insideARM’s Best Call Centers to Work For recognizes excellence among call center work environments in care, collections, and outsourcing. Register (it’s easy!) and get the recognition you deserve. Find out more right here.



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Mulvaney Updates CFPB Mission

Just before the holidays, as a federal judge heard arguments about whether Leandra English or Mick Mulvaney should be the interim leader of the Consumer Financial Protection Bureau (that case is still pending), Acting Director Mulvaney officially changed the Bureau's mission statement.

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

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