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ARM Insider - The Debt Industry's Most-Trusted Daily

Calif. AG Seeks Input on New Consumer Privacy Act in Public Forums

California’s Attorney General will hold public forums to seek input on California's Consumer Privacy Act (CCPA). The first of these public forums is scheduled for today in San Francisco, with others scheduled throughout California in January and February. Future dates and times can be found here. The public forums are part of the rulemaking process, which the Attorney General's office is undertaking.

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How to improve your contact rates

Stale data, major gaps in coverage, and lack of any true insight into phone behavior. Your current sources of data may have drawbacks. In this whitepaper from Neustar, learn how collections organizations can significantly improve their contact rates with better information, such as:

  • Unique phone intelligence on activity and usage, to improve outbound dialing efficiency and right-party contact rates

  • Insights into when phones are most active, by day and by hour

  • Solutions to mitigate call-blocking and spam-mislabeling, and to ensure consistent caller ID display

Download the whitepaper for FREE right here.



New York Passes Law Addressing Collection of Decedents’ Debts

On December 28, 2018, New York Senate Bill 3491 was signed into law and will become effective March 29, 2019.  The legislation, in its final form, simply prohibits “principal creditors” and debt collection agencies from: (a) making  any  representation that a person is required to pay the debt of a family member in a way that contravenes the FDCPA; and (b) making any misrepresentation about the family member’s obligation to pay such debts.

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The First Party Summit - A New Kind of Conference

17 June 2019 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »

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