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ARM Insider - The Debt Industry's Most-Trusted Daily

FTC Perpetuates Real Authentication Challenge for Collectors

Yesterday a Consumer Education Specialist for the Federal Trade Commission (FTC) published this blog post advising consumers how to identify and/or respond to scammers that call. The crux of the matter on this one is to warn people that scammers use fake caller ID numbers to trick consumers. These tips are provided...

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Complaint response letters, overshadowing, consumer communication mapping and more at ARM-U, our virtual compliance webinar series

insideARM & the Compliance Professionals Forum present a virtual conference series where compliance, operations, and training professionals gather to learn from experts focusing on critical topics & industry pressures. ARM-U is a multi-part webinar series that takes place over the course of 2 days, and is designed as an online classroom-like setting. It's free, but you have to register to save your spot.

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Verbal Authorization for Recurring Payments – Ask Yourself One Question: “Do I Feel Lucky?” (podcast)

Debt collectors that accept recurring payments over the phone know that Federal laws – specifically Regulation E, the Electronic Funds Transfer Act and the E-Sign Act – provide guidelines for consent and disclosures. insideARM first featured an article on those issues in January 2013.

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

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