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Michigan Federal Court Grants Summary Judgment to Creditor on Standing Grounds in Case Alleging FDCPA Violation for Failure to Remove Dispute Notification

On September 7, the U.S. District Court for the Eastern District of Michigan granted summary judgment in the defendant’s favor finding that the plaintiff had not suffered a concrete injury and therefore lacked standing to assert a claim under the Fair Debt Collections Practices Act (FDCPA).

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Give consumers what they want. 

88% of consumers expect self-service options from financial services companies. Collections agencies are no exception. Voice AI lets consumers take care of their delinquent accounts any time, anywhere, and without any human interaction. Plus, it reduces the cost-to-collect for agencies, and it majorly boosts account penetration. 


Learn how to integrate voice AI technology into your collections strategy now. Download the whitepaper now.
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NJ Appellate Division Holds Debt Purchaser Not Liable Under NJ Consumer Fraud Act for Failing to Obtain State License

A recent decision from the New Jersey Appellate Division comes as welcome relief for purchasers of defaulted debt. The decision, Woo-Padva v. Midland Funding LLC, concerns the New Jersey Consumer Finance Licensing Act (CFLA), and whether a debt buyer who failed to have such a license could be liable under the state’s consumer protection law.

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ConServe Cares Program: Supporting Our Veterans

ROCHESTER, N.Y. -- Continental Service Group, LLC, d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its August ConServe Cares proceeds to the Veterans Outreach Center (VOC).  The ConServe team supports and funds the efforts of numerous local non-profit agencies that strive to make a difference.  As a result of the employees’ compassion and generosity. countless lives have been touched and enriched in our community.

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Blocking Medical Debt from Credit Reports Harms Doctors, Says New Lawsuit

A California Dermatologist recently filed a class action lawsuit against the three major credit reporting agencies (CRAs), alleging the CRAs' decision to stop reporting medical debt below $500.00 has caused him and other medical professionals nationwide irreparable financial harm. Further, he claims that removing medical debt below $500.00 from credit reports will diminish access to medical care by driving providers out of certain markets.

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Increase right-party contact with Phone Number ID™ [sponsored]

Third-party debt collectors and collection agencies have a tough balancing act to perform. They need to optimize their outbound communications and right-party contacts (RPCs) but must do so within the confines of strict regulations. Effectively reaching debtors can be difficult when facing a sea of internal and external pressures. You don't want to expend too many resources on a wrong number, but you don't want to give up on a good number too soon. With dedicated RPC tools, you can streamline your processes, transforming a difficult task into a manageable one.

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Pro Com Services of Illinois, Inc. Embraces Digital Transformation with Skit.ai’s Voice AI Solution and Scales Account Penetration in Days

NEW YORK, NY -- Skit.ai, the leading provider of conversational Voice AI solutions, announced today its new partnership with Pro Com Services of Illinois, Inc., a century-old financial services company offering first and third-party debt recovery services. After deploying Skit.ai’s solution in less than 24 hours, Pro Com Services saw its account penetration skyrocket with an additional 20,000 outbound calls performed by the solution every day.

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Work Smarter, Not Harder - Keeping Tabs On Laws, Rules, and Regs (and keeping ops looped in)

25 October 2023 at 02:00 p.m.

Laws are constantly changing. State and Federal Regulators continue to pass new rules, and already established laws continue to get clarified through the court systems. Legal compliance is never static; it is always dynamic. In the ARM industry, legal changes filter through and affect every part of an organization. Staying on top of these changes and ensuring all relevant parties within an organization get updates can seem like a never-ending task.

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