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Dept. of ED's 21st Century Student Loan Plans Will Require CFPB Action

Yesterday, the U.S. Department of Education (the Department) announced its blueprint for the Department's office of Federal Student Aid (FSA), announced the blueprint for FSA's Next Generation (Next Gen) Financial Services Environment.

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New whitepaper: The Growing Role of AI in Consumer Payments

Will consumers interact with artificial intelligence for payments and collections? Find out in a new, FREE whitepaper from Interactions. Download the whitepaper to learn about consumers':

  • Channel preferences regarding upcoming or overdue payments
  • Willingness to interact with artificial intelligence
  • Relative trust of humans and machines

Get the whitepaper right here.


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BREAKING NEWS: Industry-Friendly Decision in VoIP Case

One case we have followed since July of 2016 is the District of Massachusetts, U.S. District Court case of Breda v. Cellco Partnership D/B/A Verizon Civil Action No. 16-11512-DJC. In this case, the defendant cell company had mistakenly associated plaintiff’s cellular phone number with a past due account.

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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