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ARM Insider - The Debt Industry's Most-Trusted Daily

CFPB Sues Largest Debt Relief Company, Freedom Financial

Yesterday the Consumer Financial Protection Bureau (CFPB) filed a lawsuit against Freedom Debt Relief, the nation’s largest debt-settlement services provider, and its co-CEO Andrew Housser for deceiving consumers. The CFPB alleges that Freedom charges consumers without settling their debts as promised, makes customers negotiate their own settlements, misleads them about its fees and the reach of its services, and fails to inform them of their rights to funds they deposited with the company. 

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Free ARM-U webinar: How to write an effective complaint response letter

Tuesday, November 14 – Get step-by-step instruction – with examples! – on how to draft effective complaint response letters. Includes specific instruction on foundational complaint letter issues, such as:

  •          How to apply the least sophisticated consumer standard
  •          How to respond to invalid complaints and scam accusations
  •          How to measure the effectiveness of your complaint response letters

It’s just one of several killer, practical compliance sessions set for ARM-U, our webinar conference, which STARTS NEXT WEEK. Registration is FREE, but closes soon.  Register now.



FTC Accuses Debt Collector of Deceitful Tactics

The Federal Trade Commission (FTC) announced yesterday that it has charged a Georgia-based debt collection business with tricking people into paying money for debts they did not owe. 

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Webinar: 3 Things you Need to Know about AI and Consumer Payments

29 November 2017 at 12:00 p.m. - Leading enterprises have begun implementing artificial intelligence technologies - such as virtual assistants and chatbots - to replicate the role of customer service representatives for general inquiries, payments and overdue debt collection processes.

How will consumers respond to these emerging AI technologies? Find out in this free webinar from Interactions.

Event Details »

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