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Tenth Circuit Affirms Dismissal of FDCPA Mailer-Vendor Claims

A recent opinion issued by the Tenth Circuit serves as further confirmation that plaintiffs bringing Fair Debt Collection Practices Act (FDCPA) claims in federal court must allege sufficient concrete injury — tangible or intangible — to confer Article III standing. The holding also underscores that FDCPA claims predicated on disclosure of debtor information to third parties must be public. A debt collector’s limited, private disclosure to its mailing vendor does not suffice.

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Consumer Expectations Survey Report

Your customers have spoken. Listen to what they want and need from your customer service. In this new ebook from TCN, you'll find everything you need to know about your customers' expectations, including their biggest fears when calling customer service, how long they typically wait on hold, how likely it is that they will leave a review, and how their experiences affect your business. 


Get the free report here.
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TrueML Names Thomas Overton as Chief Technology Officer

LENEXA, Kan. -- One True Holding Company d/b/a/ TrueML, a financial technology software company developing machine learning-driven products that enable intelligent, digital communication in the financial services space, today announced that Thomas Overton will join as Chief Technology Officer.

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CFPB Adds Six New Items to Fall 2022 Rulemaking Agenda, Including Overdraft Fees, Fees for Insufficient Funds, and Credit Card Penalty Fees

The CFPB has published its Fall 2022 rulemaking agenda as part of the Fall 2022 Unified Agenda of Federal Regulatory and Deregulatory Actions.  The agenda’s preamble indicates that “[t]he Bureau reasonably anticipates having the regulatory matters identified [in the agenda] under consideration during the period from December 1, 2022 to November 30, 2023.”

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Consumer Relations Consortium Announces 2023 Legal Advisory Board Members

ROCKVILLE, Md. -- The Consumer Relations Consortium (CRC) is pleased to announce its Legal Advisory Board (LAB) members for 2023. The LAB is an exclusive membership group of outside counsel with expertise in the accounts receivable industry who have each pledged their time and resources to support the mission of the CRC. The LAB is limited to ten law firms and is comprised of fourteen total attorneys. Throughout the year, the LAB serves as a legal resource to the CRC membership and assists in fulfilling the mission of promoting forward-thinking approaches to the issues raised by regulatory policy and technology innovation in the accounts receivable industry.

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FCC Chairwoman Just Asked Congress to Expand the TCPA’s Autodialer Definition and its Worth Paying Attention to

So you might recall a few months ago there was a new bill introduced to expand the TCPA’s ATDS definition. My sources told me it was going nowhere. I told you it was going nowhere. And it went nowhere.

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A Look Back at 2022 in Consumer Credit and Collections Case Law and Federal and State Regulation

Just a few years ago, the annual review would primarily encompass federal activity. But a shift began in 2018, and by the close of 2022, it’s clear there is far more state activity impacting consumer debt collection.

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