Several amendments from NYDFS’s cybersecurity regulations on financial services will go into effect on November 1. As previously covered by InfoBytes, in June 2023, NYDFS published an updated amendment to 23 NYCRR 500 imposing cybersecurity regulations. These new rules mandate multi-factor authentication for all individuals accessing information systems, including remote access to third-party applications and privileged accounts, unless the entity qualifies for a limited exemption. Additionally, annual cybersecurity training must now cover social engineering tactics, such as phishing and AI-enhanced techniques like deepfakes.
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Despite rising caseloads and communication demands, agent turnover has remained steady in recent years for first-party collections shops. Data from Auriemma Roundtables suggests e-communications and workforce management changes could help explain this decoupling between workload and burnout. In this study, you’ll see how lenders used digital communications and innovative workforce strategies to enhance efficiency and navigate the evolving collections landscape. Download now to learn more. |
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The CFPB has banned private dispute resolution platform Ejudicate from arbitrating disputes about consumer financial products, saying that the company had misled student borrowers about the company’s neutrality and initiated sham arbitration proceedings.
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MADISON, Wis. -- As hurricane recovery efforts continue throughout the Southeast, State is supporting those providing direct assistance. The company has donated $10,000 to organizations assisting those in North Carolina and Florida, as well as a fund providing cash assistance to those impacted who work in the receivables management/revenue cycle industry. Many of their team members also have made contributions.
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In this month's article, we share some of our top "bites" for the prior and current month covered during the September 2024 webinar.
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WILMINGTON, Del. -- Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account care management and technology solutions, is pleased to announce the appointment of Chris Lagow as its new Global General Counsel.
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We know that ARM industry professionals are pressed for time. This is why the editorial team at insideARM sifts through all the news and highlights only the most important stories each week. Read on for a breakdown of these stories and why we think you need to know about them.
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4 December 2024 at 02:00 p.m.
Compliance professionals play a vital role in safeguarding their organizations, but the demands of the job can take a heavy mental toll. Balancing internal expectations, ever-evolving client needs, constant regulatory changes, and managing consumer litigation can lead to stress, frustration, and burnout.
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