Communicating with consumers is the lifeblood of debt collection; if collectors cannot communicate, they cannot collect on debts from consumers. As America becomes more diverse, more consumers will have limited English proficiency (“LEP”). Many collectors have recognized this means they must adapt and find ways to communicate with LEP consumers in languages other than English, usually in Spanish. Many collectors have done so and communicate with consumers in Spanish and (less often) in other non-English languages.
Read the Whole Story »