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ARM Insider - The Debt Industry's Most-Trusted Daily

Make Sure Debt Itemization Adds Up, According to District of Connecticut

If a debt collector’s letter includes an itemization of the balance, the debt collector better have procedures in place to ensure it adds up, according to the District of Connecticut in Garcia v. Law Offices of Howard Lee Schiff, No. 3:16-cv-791 (D. Conn. Dec. 14, 2018).

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New whitepaper: Better data, better contact rates

Collections organizations rely on compiled credit bureau and demographic information for their contact strategies, but these methods have drawbacks: stale data, major gaps in coverage, and lack of any true insight into phone behavior. With this free whitepaper from Neustar, learn how collections organizations can significantly improve their contact rates with better information, such as:

  • Unique phone intelligence on activity and usage, to improve outbound dialing efficiency and right-party contact rates

  • Insights into when phones are most active, by day and by hour

  • Solutions to mitigate call-blocking and spam-mislabeling, and to ensure consistent caller ID display

Download the whitepaper for FREE right here.


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The ARM Industry’s Major Problem; Undervaluing Invaluable Technology

Let’s face it: Your company doesn’t value today’s technology. And you don’t need me to prove this. Ask yourself one simple question, “What percentage of your payers self-pay online or through a mobile device?” 

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The First Party Summit - A New Kind of Conference

17 June 2019 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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