Newsletter Archive Version
Essential headlines, new reports, and best practices from Is this email not displaying correctly? View it in your browser.

ARM Insider - The Debt Industry's Most-Trusted Daily

Illinois Federal Judge Rules Collection Agency is Liable for Law Firm's FDCPA Violation

A recent opinion issued by the U.S. District Court for the Northern District of Illinois held in Janetos v. Fulton Friedman & Gullace, LLP (United States District Court, N.D. Illinois, Case No. 12-1473) that debt collector Asset Acceptance, LLC (Asset) could not escape liability for a violation of the Fair Debt Collection Practices Act (FDCPA) by law firm Fulton Friedman & Gullace, LLP (Fulton) taken on Asset’s behalf. A copy of the opinion can be found here.

Read the Whole Story »


The Compliance Professionals Forum members get critical intelligence on emerging best practices...

so they know how their decisions compare to those of their peers.

The best information for the best decisions - get CPF today.



Dept of Education Announces Debriefing Schedule for Unsuccessful Participants in Collection RFP

On December 10, 2016 and again on December 12, 2016 insideARM wrote about the announcement from the Department of Education (ED) regarding their selections for the new student loan debt collection contract. In those articles we suggested that many, if not all, of the 41 unsuccessful bidders would likely seek a formal debriefing from ED. We also suggested that protests would be likely as well. 

Read the Whole Story »


Let the industry - and future employees - know just how great your call center really is.

Best Call Centers to Work for 2017, from insideARM, is now open. Registration is free and easy. Get more info - and sign up - right here.

Keep Up With Us

Friend on Facebook Facebook
Follow on Twitter Twitter
Join us on LinkedIn LinkedIn
Copyright © insideARM LLC, All rights reserved.

Our mailing address is:
6110 Executive Blvd., Suite 1040 I Rockville, MD 20852
Want to suggest a story? Email

Want to be promoted in our publications? See our marketing options.

You received this email because you are subscribed to INSERT_GROUP_NAME from insideARM LLC

Update your email preferences

One-click unsubscribe from ALL future insideARM LLC emails*

*You will receive NO further email from us (this includes the daily newsletter), with the exception of administrative notices (i.e. confirmation of sign up for a webinar or receipt for a purchase)