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ARM Insider - The Debt Industry's Most-Trusted Daily

Communicating With Debt Collectors Often Produces Positive Outcomes

ROCKVILLE, Md. -- The Consumer Relations Consortium (CRC) is pleased to share a robust set of brief stories that illustrate positive outcomes that result from communication between consumers and legitimate debt collectors.

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A free guide to recent cases involving disclosures or alleged false or misleading letter communication

New from the Compliance Professionals Forum: a guide to the most recent cases involving disclosures or false/misleading communication. The guide includes analysis of the 11 most relevant recent cases, a quick discussion of practical impacts, and links to the cases themselves. It's free. Get it here.



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Court Bends Every Rule, Grants Dismissal to Kohl’s in “Opt-Out Evader” TCPA Suit –Blesses Contractual Revocation Clause

One of the most annoying inhabitants of TCPA land is the Opt-Out Evader. This fellow or lady tries to set up TCPA lawsuits by texting phrases s/he knows will not be recognized by text service providers. Rather than simply texting “STOP,” the Opt-Out Evader texts, “It would be great if you would no longer text me.

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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