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Companies With Lax Data Security Risk Running Afoul of FTC

In a pair of recent enforcement actions, the Federal Trade Commission cracked down on companies with allegedly lax data security measures that resulted in the theft of personal information of millions of consumers.

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How an Empathy-First Collections Strategy Can Improve Your KPIs

When companies focus too much on collections and not enough on their customers' situation, it inevitably leads to friction. You don't have to choose between empathy and results. 


In this new whitepaper from Allsec Technologies, find out how a leading credit card issuer implemented an empathy-driven, ROI-boosting collection strategy through segmentation analytics, which helped them minimize friction, and reduce accounts on the ‘Do Not Call’ list, customer delinquencies, and roll rates.


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Vertican CIO Receives Recognition from the CIO Professional Network

FAIRFIELD, N.J. -- Stephen Greco, Vertican Technologies, Inc. Chief Information Officer, received recognition from the CIO Professional Network as one if its 2022 Distinguished Members. This organization is a members-only network set up to share best practices and insight on common issues and it recently asked its community to register their votes for the three members that they felt had contributed greatly to the membership in 2022.

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3 Key Ways to Prepare for Tax Season Now

Consumers may be financially healthy right now, but savings rates are dropping, household debt is soaring and, depending who you ask, a recession either looms or is already here. Getting your 2023 tax season collections strategy set now may give you the best opportunity to collect on past-due accounts in the next 12-24 months.

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Superlative RM Hires John Curry as Vice President of Business Development

PHOENIX, Ariz. -- Superlative RM announced today that John Curry has joined the team as the Vice President of Business Development. Curry has over thirty-six years of experience in the ARM industry, having experience in sales and marketing and debt purchasing. This announcement comes as Superlative looks to expand and compete in new markets.

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CFPB Expands Consumer Complaint Access to Local Governments

In a recent blog post, the CFPB announced that it has started sharing consumer complaint data with local governments through its Government Portal.  The Government Portal gives local, state, and federal government agencies access to more granular information about consumers’ complaints and companies’ responses than the public is able to view through the CFPB’s public-facing Consumer Complaint Database.  The CFPB indicated that this initiative is intended to “increase the impact of our complaint data” by giving cities and counties information that will allow them to “increase their efforts to protect consumers at the local level.”  The initiative is consistent with statements made by Director Chopra regarding increased CFPB collaboration with other enforcement authorities.

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Ninth Circuit Affirms Award of Attorneys’ Fees in FDCPA Matter

In Hanrahan v. Statewide Collection, Inc., No. 21-16187 (9th Cir. Sep. 1, 2022), the Ninth Circuit affirmed an award of attorneys’ fees in favor of the plaintiff in an action brought under the Fair Debt Collections Practices Act (FDCPA). The case makes clear that, although the amount is discretionary, attorney fee awards to prevailing plaintiffs are mandatory under the FDCPA.

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