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State AGs File Amicus Briefs Urging Supreme Court to Grant CFPB’s Petition for Certiorari Seeking Review of Fifth Circuit Ruling That CFPB’s Funding is Unconstitutional

Two groups of state attorneys general have filed amicus briefs in the U.S. Supreme Court urging the Court to grant the CFPB’s certiorari petition seeking review of the Fifth Circuit panel decision in Community Financial Services Association of America Ltd. v. CFPB.  In that decision, the panel held the CFPB’s funding mechanism violates the Appropriations Clause of the U.S. Constitution and, as the remedy for the violation, vacated the CFPB’s challenged payday lending rule.

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2022 Consumer Expectations Survey Report

Your customers have spoken. Listen to what they want and need from your customer service. In this new ebook from TCN, you'll find everything you need to know about your customers' expectations, including their biggest fears when calling customer service, how long they typically wait on hold, how likely it is that they will leave a review, and how their experiences affect your business. 


Get the free report here.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Hampton Pryor Group International and Techno Brain BPO ITES Team Up to Promote Opportunities in the East Africa Community

DALLAS, TX -- Hampton Pryor Group International (HPGI) and Techno Brain Group BPO ITES Limited  (Techno Brain)  have entered into a strategic relationship to enhance offshore BPO and collections in the East Africa Community (Kenya, Uganda, Tanzania and Rwanda). This region has recently emerged as a “hot spot” for providing consumer contact and back office services, with  Techno Brain having long-established operations in East Africa. This strategic relationship will find HPGI working to further strengthen the Techno Brain 1st and 3rd party collections operations, through training and oversight, to better serve U.S. based clients. Additionally, HPGI will assist growing the BPO program.

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Looking Back on 2022: A Dynamic Year for the ARM Industry

Many adjectives can describe this year for the ARM Industry. Dynamic may be the most appropriate given the full implementation of Regulation F and the over-expanding authority of the Consumer Financial Protection Bureau (CFPB). 2022 was a year of “initiatives” and policy statements which will translate into affirmative action by both the CFPB and state regulators.

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The increasing need for skip tracing tools [sponsored]

What is skip tracing in debt collection?

Skip tracing in debt collection — the art and process of locating someone who's “skipped" town — is as old as debt collecting and law enforcement. Some skip tracing techniques have remained largely unchanged, even if the technology, scale and speed with which they're practiced have evolved.

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Companies With Lax Data Security Risk Running Afoul of FTC

In a pair of recent enforcement actions, the Federal Trade Commission cracked down on companies with allegedly lax data security measures that resulted in the theft of personal information of millions of consumers.

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Vertican CIO Receives Recognition from the CIO Professional Network

FAIRFIELD, N.J. -- Stephen Greco, Vertican Technologies, Inc. Chief Information Officer, received recognition from the CIO Professional Network as one if its 2022 Distinguished Members. This organization is a members-only network set up to share best practices and insight on common issues and it recently asked its community to register their votes for the three members that they felt had contributed greatly to the membership in 2022.

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