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How a Compassionate Collections Strategy Can Make Your Business Better

People don’t end up in debt on purpose. Sometimes, the only thing standing between consumers curing their account with you is unemployment. If you could help your customers get jobs, wouldn’t you? Check out this interview with Chad Silverstein, founder of [re]start, who started a company that does exactly that. Listen to the interview (and demo!) here, or read the full text of the interview below.

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How an Empathy-First Collections Strategy Can Improve Your KPIs

When companies focus too much on collections and not enough on their customers' situation, it inevitably leads to friction. You don't have to choose between empathy and results. 


In this new whitepaper from Allsec Technologies, find out how a leading credit card issuer implemented an empathy-driven, ROI-boosting collection strategy through segmentation analytics, which helped them minimize friction, and reduce accounts on the ‘Do Not Call’ list, customer delinquencies, and roll rates.


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Phillips & Cohen Associates, Ltd. Launches Notifynow for One of The UK’s ‘Big Six’ Energy Suppliers to Benefit Their Millions of Customers.

MANCHESTER, UK -- Marking their 25th year of providing deceased account care services, Phillips & Cohen Associates Ltd. announces their first UK client launch of the online deceased notification platform, NotifyNOW. NotifyNOW makes it easier for bereaved individuals to notify multiple companies of their loved ones passing by offering a fully digital deceased notification service.

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California- Debt Collection Licensing: Application Update

SACRAMENTO, CA -- With the passage of AB 156, starting January 1, 2023, the DFPI will be able to approve applications under the Debt Collection Licensing Act (DCLA), with the condition that background checks will be performed at a later date.  Any debt collector that submits an application before January 1, 2023, will be able to operate pending the approval or denial of the application.

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Absolute Resolutions Corp. Employees Donate Much Needed Supplies to Secondhand Hounds

BLOOMINGTON, Minn. -- Absolute Resolutions Corp. (“ARC”), headquartered in Bloomington, MN, announced today that for their annual social service initiative ARC employees supported a well-known local animal rescue, Secondhand Hounds.

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Summit A*R Spreads Holiday Cheer at Veterans Home

CHAMPLIN, Minn. -- Summit A*R was once again able to spread some cheer this holiday season. As part of their annual community outreach the staff of Summit A*R and their families chose residents of a local veterans’ home to be the recipients of some well-deserved gifts and Christmas joy. Much like last year, a group of the homes’ veterans received “Santa bags” filled with specific gift requests. Donations were also collected to contribute to various ongoing needs and wishes within the home, such as puzzles, games, toiletries, snacks, etc. Toni Olson, Client Care and Community Outreach Director, headed the project, and had this to say, "in all my years with Summit A*R, our veterans’ Christmas project has the most special feeling of the holiday season. As one resident said, ‘There really is a Santa Claus,’ with a wide and brimming smile on his face.”

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State AGs File Amicus Briefs Urging Supreme Court to Grant CFPB’s Petition for Certiorari Seeking Review of Fifth Circuit Ruling That CFPB’s Funding is Unconstitutional

Two groups of state attorneys general have filed amicus briefs in the U.S. Supreme Court urging the Court to grant the CFPB’s certiorari petition seeking review of the Fifth Circuit panel decision in Community Financial Services Association of America Ltd. v. CFPB.  In that decision, the panel held the CFPB’s funding mechanism violates the Appropriations Clause of the U.S. Constitution and, as the remedy for the violation, vacated the CFPB’s challenged payday lending rule.

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