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N.D. Illinois Makes Reasonable Ruling on Interest Disclosure Requirements

The Northern District of Illinois struck down the idea that the safe harbor language provided in Miller v. McCalla somehow creates new disclosure requirements for debt collectors. In Jasmine Chatman v. Alltran Education, Inc., 2018 WL 741465 (N.D. Ill. Feb. 7, 2018), the court dismissed a claim arguing this notion. The court found that including a balance due at the time of the letter and a simple statement saying interest is accruing, directing the consumer to the original loan agreement for the accrual rate, is sufficient to put the consumer on notice of the amount owed. 

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Free whitepaper: an IVR/email/text multi-channel case study

In this new whitepaper from Nuance, find out how a large US retail card servicer implemented a multi-channel approach - using IVR, text and email - and find out how the implementation impacted their account-per-collector ratio, their total revenue and their self-service-payments-to-agent-payment ratio.

Get the FREE case study here.


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CFPB Continues Search for Evidence with Supervision RFI

On January 17, 2018 CFPB Acting Director Mick Mulvaney announced that he was issuing a "call for evidence" to ensure the Bureau is fulfilling its proper and appropriate functions to best protect consumers. Yesterday they released the latest in a series of Requests for Information regarding its practices -- this time regarding its Supervision program.

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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