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Debt Collectors Hoping For Relief from Courts on Collection Letter Claims May Soon Get Clarity (podcast)

Consumer attorneys subjected debt collectors to a barrage of FDCPA lawsuits, especially in New York and New Jersey, on collection letters in 2017. This trend will continue, and likely accelerate, in 2018. Debt collectors hoping for relief from the courts on the latest consumer attorney claims regarding collection letters may get some clarity in the near future.

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The deadline to enter insideARM's Best Call Centers is this week!

insideARM’s Best Call Centers to Work For recognizes excellence among call center work environments in care, collections, and outsourcing. Register (it’s easy!) and get the recognition you deserve. Don't wait! The deadline for registration is February 23!  Register today.


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CFPB Continues Search for Evidence with Supervision RFI

On January 17, 2018, CFPB Acting Director Mick Mulvaney announced that he was issuing a "call for evidence" to ensure the Bureau is fulfilling its proper and appropriate functions to best protect consumers. Yesterday they released the latest in a series of Requests for Information regarding its practices -- this time regarding its Supervision program.

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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