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ARM Insider - The Debt Industry's Most-Trusted Daily

Court Holds Collection Calls to a Wrong Person’s Home Phone are not a TCPA Violation

On February 16, 2017, a judge from the United State District Court for the Eastern District of Missouri dismissed a Telephone Consumer Protection Act (TCPA) claim against a debt collector that had made over 100 debt collection calls to the wrong consumer’s cell phone. The case is Schlattman v. Portfolio Recovery Associates, LLC (PRA) (Case No.   4:16cv1183, United States District Court, Eastern District of Missouri). 

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New from CPF: The February Benchmark Report on Call Monitoring

Find out how many calls firms monitor weekly, what criteria firms monitor in calls and much more. This report is exclusive to members of the Compliance Professionals Forum, your premiere source for industry compliance intelligence. Click here to find out more about CPF.

CPF members, get the report right here.



Industry Group Tells CFPB to Support Consumer's Right to Financial Data Access; Don't Forget Accounts in Collection!

Yesterday the Consumer Financial Data Rights (CFDR) group, an industry consortium supporting the consumer's right to unfettered access to their financial data, submitted a response to the Consumer Financial Protection Bureau's (CFPB) request for information (RFI) regarding consumer access to financial records.

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A Candid Conversation about Compliance - Minneapolis, Minnesota

18 September 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for a free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

A special thank you to TransUnion and Moss & Barnett for generously sponsoring this event.

Registration is now available.

* There is a $25 registration fee that is waived for Compliance Professionals Forum members.

Event Details »

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