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Vendor Scorecards: Overdue for a Re-think?

Accounts Receivable Management, like many other lean industries, has had a long-standing need to minimize headcount and other overhead expenses, while also delivering performance and high levels of service for customers. How have we done it? Like so many others, we partner with vendors, such as collection agencies, to get the job done. But changes in the way companies oversee and partner with vendors has become more costly and complex.  

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Free whitepaper: an IVR/email/text multi-channel case study

In this new whitepaper from Nuance, find out how a large US retail card servicer implemented a multi-channel approach - using IVR, text and email - and find out how the implementation impacted their account-per-collector ratio, their total revenue and their self-service-payments-to-agent-payment ratio.

Get the FREE case study here.


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Forensic Analysis of Debt Settlement Program Participants, Commissioned by the American Fair Credit Council, Validates Economic Benefit to Consumers

FORT LAUDERDALE, Fla. – The results of a six-year study of consumers enrolled in debt settlement programs, commissioned by the American Fair Credit Council (AFCC) and performed by the Certified Public Accounting firm of Hemming Morse LLP, once again shows consumers realize financial benefit from debt settlement program participation. 

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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